Product Support Executive – £28k – £31k

Recruitment Avenue; London; On-site; GBP 28,000 - 31,000; Full time

Job summary

An established industry player is seeking a Product Support Executive to enhance their website content with engaging travel ideas and detailed itineraries. This role involves collaborating with the Product Manager to research and write compelling materials, ensuring the website provides a rich experience for holiday makers. You'll be responsible for competitor analysis, market research, and assisting in the brochure production process. If you have a passion for travel, excellent communication skills, and a knack for detail, this opportunity is perfect for you to make a significant impact in the travel industry.

Qualifications

• Experience in planning and costing tours is essential.
• Good copy writing and communication skills are required.

Responsibilities

• Assist the Product Manager with writing and updating materials.
• Conduct competitor analysis and assist in operational matters.

Skills

Planning and costing itineraries

Copy writing skills

Communication skills

Organisational skills

Numeracy

Attention to detail

Proactive initiative

Teamwork

Computer literacy

Knowledge of Europe and/or Middle East

Tools

CRS

Galileo

Job description

Department/Sector – Product Support Executive

Job Location – London

Salary – £28k – £31k

Our client is recruiting a Product Support Executive who will assist the Product Manager in researching, costing and writing up material for the website that is not featured in the core brochures.

This material will take the form of travel ideas, including itineraries, and also destination information regarding subjects such as history, culture, cuisine, climate and festivals.

Your aim is to create greater depth of content on the website, particularly the ‘tailor-made’ section, which in turn will make it more fulfilling for the holiday maker.

Another part of the role is to research projects as instructed by the Product Manager for new products.

This may involve competitor, market and price analysis, sourcing potential suppliers, and health and safety analysis.

You must have experience of planning and costing tours.

In the role you will assist the Product Manager during the brochure production process. For example, writing copy for hotel portfolio pages and loading rates.

Responsibilities:

• Assist the PM in writing and updating of ‘How to Book Notes’ for the Sales/Ops teams.
• Assist the PM in producing the Master Itineraries.
• Assist in any operational matters arising from the day-to-day activities of all Products, for example responding to hotel changes, airport closures, schedule changes, etc.
• Assist the PM with competitor analysis.
• Ensure the PM has up-to-date copies of competitor brochures and ensure they are stored in an orderly manner.

Key Skills/Experience Needed:

• Experience in planning and costing itineraries
• A good knowledge of Europe and/or Middle East an advantage
• Good copy writing skills
• Good level of numeracy
• Proactive and good use of initiative
• High level of organisational skills
• Excellent communication skills
• Excellent attention to detail
• Experience of working in a team an advantage
• Computer literate
• Experience of CRS and Galileo an advantage