Product Support Engineer - Rail

JR United Kingdom; Newport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering company is seeking a Product Support Engineer - Rail in Newport, Wales. The role involves conducting maintenance and repairs on mtu rail products, participating in continual improvement, and maintaining a safety-focused and collaborative environment. Candidates should have an engineering background, be proactive, and be capable of working in shifts. Excellent benefits are provided including bonuses and employee support.

Benefits

Bonus

Employee support

Discounts

Qualifications

• Prior engineering background with relevant qualifications.
• Must be proactive, organized, and flexible.
• Safety-focused and collaborative.

Responsibilities

• Perform preventative, scheduled, and corrective maintenance activities.
• Participate in continuous improvement activities for maintenance.
• Conduct planned maintenance tasks following operating instructions.
• Attend meetings with customers for work sign-off.
• Fault find and repair using technical information.
• Complete documentation for all work activities.
• Engage in HSQE management processes.
• Maintain cleanliness of onsite facilities.
• Participate in 24/7 shift work, including callouts.
• Work as a mobile engineer if required with a provided van.
• Cover work in other depots as needed.
• Report parts used during service accurately.
• Use IT systems effectively.

Skills

Engineering background

Proactive

Organized

Safety-focused

Collaborative

Tools

Go!Care

C4S

eWeb

Job description

Product Support Engineer - Rail, Newport, Wales

Client: Rolls Royce

Location: Newport, Wales, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

14.08.2025

Expiry Date:

28.09.2025

Job Description:

As a Product Support Engineer - Rail, you will conduct routine maintenance and repairs on mtu rail products to the standards specified in the manuals, in accordance with contract requirements and embracing digitalisation. You will work in an inclusive culture that invests in your continuous learning and development, offering excellent benefits including bonus, employee support, and discounts.

Your responsibilities include:

• Performing preventative, scheduled, and corrective maintenance activities according to schedules, manuals, and contracts.
• Participating in continuous improvement activities for maintenance and procedures.
• Conducting planned maintenance tasks following operating instructions.
• Attending meetings with customers for work sign-off.
• Fault finding and repairing using technical information such as drawings and guides.
• Completing documentation for all work activities.
• Engaging in HSQE management processes.
• Maintaining cleanliness of onsite facilities.
• Attending training to keep skills current.
• Participating in 24/7 shift work, including callouts.
• Working as a mobile engineer if required, with a provided van.
• Covering work in other depots as needed.
• Reporting parts used during service accurately.
• Using IT systems such as Go!Care, C4S, eWeb, and others effectively.

Qualifications and skills required:

• Prior engineering background with relevant qualifications.
• Proactive, organized, and flexible.
• Safety-focused and collaborative.

We are an equal opportunities employer committed to diversity and inclusion, fostering a respectful environment that enables all employees to reach their full potential.