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Product Support Engineer Ii

Buscojobs

Greater London

On-site

GBP 80,000 - 100,000

Full time

30 days ago

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An established industry player is seeking a skilled Product Support Engineer II to enhance their Global Customer Support team. In this role, you'll leverage your expertise in troubleshooting and network security to provide second line support, helping to resolve complex issues and improve customer satisfaction. You'll also play a vital role in mentoring fellow engineers and developing training programs that foster a collaborative team environment. If you're passionate about technology and customer success, this opportunity offers a chance to make a significant impact in a dynamic and supportive workplace.

2+ years of experience as Support Engineer for networking or web security products.
Experience with Linux, Unix, and Free BSD operating systems.

Provide second line support to debug complex security/network problems.
Mentor engineers on troubleshooting and case management skills.

Troubleshooting

Network Security

Debugging

Customer Support

Mentoring

Bachelor of Science in Computer Science/Engineering

Advanced industry certification

Linux

Unix

Free BSD

Network Protocol Analyzers

VPN technologies

Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient in meeting our customers' needs.

We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:

Provide second line phone/email consultation to independently debug complex security/network problems.
Help develop ongoing training programmes for the department and promote a team environment.
Mentor other engineers on advanced troubleshooting, debugging and case management skills.

What We're Looking for (Minimum Qualifications)

Minimum 2 years of experience working as Support Engineer/Sr. Support Engineer supporting networking or web security products.
Experience with operating systems such as Linux, Unix, and Free BSD.
Experience troubleshooting network issues and familiarity with the necessary tools and protocols.
Familiarity with: Network Protocol Analyzers, Network Security, authentication systems and VPN technologies.

What Will Make You Stand Out (Preferred Qualifications)