Product Support Engineer - German Speaker (F/M/D)

Edmund Optics; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Company pension

Medical & dental insurance

Training & development

Cycle to work

Company events

Gym membership

Job summary

Edmund Optics in York (UK) is seeking a Product Support Engineer for German-speaking customers in Europe. You will provide technical assistance, advise on product selection, and handle inquiries, while collaborating with global teams on various projects and demonstrations.

The successful candidate will have a science/engineering degree, fluent German and English, and solid MS Office skills, with a passion for optics and a customer-focused mindset. This is an office-based role in York.

Qualifications

• Bachelor's degree in Science or Engineering (Optics, Photonics, Physics or Electrical Engineering preferred).
• Fluent in German and English with strong communication skills.
• Proficient with MS Office and good problem-solving abilities.

Responsibilities

• Provide technical assistance and product recommendations to customers.
• Handle customer inquiries and support requests in Europe.
• Collaborate with global teams and support marketing initiatives.

Skills

German language

English language

Communication skills

Problem solving

Education

Bachelor's degree in Science or Engineering

Tools

MS Office

Job description

Join the excitement at Edmund Optics, where we contribute shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.

At Edmund Optics Europe, we’re all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to an excellent technical customer support.

We’re on the lookout for a

Product Support Engineer - German Speaker (f/m/d)

As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.

Essential Functions:

• Providing technical assistance and product recommendations
• Handling customer inquiries
• Collaborating with global teams and supporting marketing initiatives

Qualifications:

Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.

Your profile:

• Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics or Electrical Engineering
• Fluent in German and English
• Proficient with MS Office
• Strong communication and problem-solving skills

What we offer:

Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:

• Company pension scheme
• Private medical & dental insurance
• Extensive training and development opportunities
• Subsidized gym membership
• Cycle to Work scheme / Jobbike program
• Company events
• Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.

This office-based position is located in York (UK).