Product Support Engineer (1pm-10pm)

Proofpoint; Belfast; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Proofpoint is seeking a Product Support Engineer for their Belfast location. In this role, you'll provide exceptional customer support and troubleshoot technical issues in a fast-paced environment. If you are passionate about technology and customer engagement, this position offers a great opportunity with competitive benefits and a supportive culture.

Benefits

Company-wide wellbeing initiatives

Product training on market-leading solutions

Qualifications

• Experience in a technical support/helpdesk environment.
• Ability to handle customers professionally.
• Experience with email systems and networking.

Responsibilities

• Provide Tier 1 support to administrators & enterprise-level partners.
• Troubleshoot and resolve complex technical issues.
• Advise customers on proper product use and address system issues.

Skills

Problem Analysis

Technical Support

Communication

Customer Engagement

DNS Understanding

Email Administration

Education

Experience in a technical support/helpdesk environment

Tools

Linux

Job description

Proofpoint Belfast, Northern Ireland, United Kingdom

Join or sign in to find your next job

Join to apply for the Product Support Engineer (1pm-10pm) role at Proofpoint

Proofpoint Belfast, Northern Ireland, United Kingdom

1 week ago Be among the first 25 applicants

Join to apply for the Product Support Engineer (1pm-10pm) role at Proofpoint

Get AI-powered advice on this job and more exclusive features.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Company Overview

At Proofpoint, people are at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats. With opportunities in all functions, we offer many exciting reasons to join our team.

The Role

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment.

Proofpoint offers a highly competitive salary and benefits package including other perks like company-wide wellbeing initiatives. Product training is provided on our market-leading cybersecurity solutions.

Hybrid working is also available with this role.

Your day-to-day

• Provide Tier 1 support to administrators & enterprise-level partners during the hours of 1pm to 6pm from Monday to Friday (hours may differ depending on customer demand and business need)
• Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
• Advise customers regarding the product's proper use and address specific systems issues
• Manage product escalations, act as a liaison between customers, and various levels of tiered support
• If needed, work as part of our wider team assisting customers during installations and configuration
  
  

What you bring to the team

• Experience in a technical support/helpdesk environment (experience AND/OR knowledge with Email systems and Networking)
• Experience in problem analysis and resolution of software problems
• Ability to handle customers professionally across all interfaces
• Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
• Proven ability to function in a self-directed environment and also to cooperate with team members
  
  

Nice to have

• Experience with Linux is beneficial
• Innovative thinker who is positive, proactive, and readily embraces change
• Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
  
  

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security and Software Development

Referrals increase your chances of interviewing at Proofpoint by 2x

Get notified about new Product Support Engineer jobs in Belfast, Northern Ireland, United Kingdom.

Belfast, Northern Ireland, United Kingdom 2 months ago

Belfast, Northern Ireland, United Kingdom 6 hours ago

Belfast, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom 2 weeks ago

Technical Support Engineer III - Belfast

Belfast, Northern Ireland, United Kingdom 6 days ago

Belfast, Northern Ireland, United Kingdom 3 weeks ago

Belfast, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom 2 weeks ago

Larne, Northern Ireland, United Kingdom 3 weeks ago

Technology Apprentice - Full time - Belfast - 2025

Belfast, Northern Ireland, United Kingdom 1 week ago

Bangor, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom 4 months ago

Belfast, Northern Ireland, United Kingdom 4 months ago

Craigavon, Northern Ireland, United Kingdom 6 days ago

Belfast, Northern Ireland, United Kingdom 3 months ago

IT Engineer £35,000 - £45,000 Full-Time jobs in Belfast

Belfast, Northern Ireland, United Kingdom 2 weeks ago

Belfast, Northern Ireland, United Kingdom 1 year ago

Newtownabbey, Northern Ireland, United Kingdom 3 weeks ago

Belfast, Northern Ireland, United Kingdom 21 hours ago

MSD Electronics/Software Development Placement

Newtownabbey, Northern Ireland, United Kingdom 3 weeks ago

Belfast, Northern Ireland, United Kingdom £85,000.00-£95,000.00 4 weeks ago

Banbridge, Northern Ireland, United Kingdom 3 hours ago

Belfast, Northern Ireland, United Kingdom 1 month ago

Belfast, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom £50,000.00-£60,000.00 20 hours ago

Belfast, Northern Ireland, United Kingdom 4 days ago

Craigavon, Northern Ireland, United Kingdom 1 week ago

KDB+/Q Engineer - Up to £110,000 + Bonus + Benefits (Belfast)

Belfast, Northern Ireland, United Kingdom 5 days ago

Belfast, Northern Ireland, United Kingdom 1 month ago

Belfast, Northern Ireland, United Kingdom 1 month ago

Belfast, Northern Ireland, United Kingdom 1 month ago

Belfast, Northern Ireland, United Kingdom 2 hours ago

Lisburn, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.