Product Support Engineer

Telestack; Omagh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in machinery manufacturing seeks a skilled technician in their Omagh site. You will install, commission, and maintain mobile crushing and screening equipment while delivering training and supporting engineering efforts. The role offers a dynamic balance of travel and local activities with a focus on safety and customer service.

Qualifications

• Experience in Crushing and Screening industry.
• Broad experience in setup and repair of plant machinery.
• Fluent in reading engineering drawings.

Responsibilities

• Install and commission mobile crushing & screening machinery.
• Deliver on-site training on operation and maintenance.
• Assist with development and delivery of product training.

Skills

Problem Solving

Mechanical Skills

Electrical Skills

Communication Skills

Education

Mechanical or Electrical Engineering Qualification

Tools

Microsoft Office

Job description

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Reporting to the Product Support Manager, you will be working within a skilled local team, supported by our experienced North American team with a strong heritage from the Astec brands.

This exciting role will be based out of our Omagh site along with our Telestack brand. The role will have a healthy balance of travel activities and factory based activities. Travel activities will include set up, commissioning, training and problem solving around our mobile crushing and screening machines. Factory based activities will include supporting our new product development team, assisting with the development and delivery of product technical training, and assisting our customers with technical solutions to problems.

About The Role

Key duties and responsibilities:

Installation, commissioning, maintenance, and repairs of mobile crushing & screening machinery.

Deliver on-site training on the operation and maintenance of crushers and screens.

Reporting issues and potential problems back to our engineering team to help drive product improvements and prevent future problems.

Assist with the testing and validation of our new products.

Assist with the development of assembly instructions and training on our products.

Assist our engineers to develop preventative maintenance programmes.

Support our technical team to find solutions to customer issues.

Support our technical team to develop and deliver product training.

Support Quality Improvement Team (QIT) efforts to rapidly identify and resolve manufacturing, assembly, and design related issues.

Assist our sales and marketing teams with digital media of our machines working.

Assist our sales and marketing teams to setup our equipment at trade shows.

Support all Health and Safety Policies and Regulations, always ensuring safe working practices.

Skills Needed

About The Company

The Telestack Story

Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality.

Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation! The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.

Company Culture

Astec Omagh

Telestack was purchased in 2014 by Astec Industries – the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that build’s much of the world’s infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand.

Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey!

Ready to grow your career with a company that values innovation, ambition, and personal growth?

Desired Criteria

• Experience working around the Crushing and Screening industry.
• Experience around the applications of crushing, screening, and material processing.
• Manufacturing / fabrication skills & experience.
• Recognised qualification relating to mechanical or electrical engineering

Required Criteria

• Experienced, proactive and courageous attitude towards Safety.
• Broad working experience around the setup and repair of plant machinery.
• Excellent mechanical, electrical & hydraulic skills.
• Fluent in reading and understanding engineering drawings and schematics.
• Excellent problem-solving skills.
• Excellent attitude towards customer focus.
• Strong English verbal and written communication skills.
• Be computer literate in the usual range of Microsoft products.
• Able to work effectively with a range of diversified cultures.
• Available and dedicated to travel regularly.