Product Support Engineer

Overview

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don't invent in isolation - we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.
Role Overview

IMI Worthing is focussed on delivering the very best in high stability, low noise high voltage power supplies for mass spectrometry, medical and industrial applications.

The role of Product Support Engineer will be based in the Design Engineering department, taking a key role in supporting the current product range, continuous improvement activities as well as Test Equipment design and support. The ability to communicate across departments is essential.
Work Environment: This is a fully on-site role.

Key Responsibilities

1. Primary contact for internal product technical questions.
2. Investigation and resolution of any Product issues including use of 8D for investigations
3. Improvements to power supply designs from Continuous Improvement feedback
4. Modification and enhancement of existing power supply designs to meet customer requirements
5. Design and build of test equipment
6. Documentation of work
7. Updates to circuit schematic and layout of PCBs (both low and high voltage stages) using PC software tools.
8. Involvement in alternative component selection and component obsolescence issues
9. Customer application support

Critical Competencies for Success

1. HNC/HND in Electronic & Electrical Engineering or close derivative
2. Understanding of fault finding techniques
3. Understanding of analogue and digital electronics
4. Knowledge of high voltage power supplies would be advantageous
5. Task-focussed, self-motivated independent thinker able to contribute in a dynamic team environment
6. The ability to work methodically through problems to find a solution.
7. Effective communication of technical issues to others, both technical and non-technical
8. Willingness to undertake cross training as required
9. Good attendance and work ethics
10. Adaptable and open to change
11. Excellent test and problem-solving skills
12. Great written and spoken communication skills
13. High level of PC literacy and use of data analysis tools
14. Ability to liaise and negotiate with employees at all levels in the company
15. Ability to show initiative and anticipate problems
16. Flexibility to follow procedures but develop and/or adopt new methods as and when required