Product Support Engineer

SSE Academy; Cheltenham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading engineering company is looking for a Product Support Engineer in Cheltenham, UK. The role involves managing projects related to mechanical and electronic products, ensuring they meet compliance standards. Candidates should have a strong engineering background and experience in managing stakeholders and project delivery, along with excellent collaborative skills. This position offers a competitive salary and various benefits, along with hybrid working opportunities.

Benefits

27 days holiday plus Wellbeing day

Private Medical Insurance

Bonus scheme

Sharescheme

Enhanced pension plan

Life assurance

Discount scheme

Flexible working options

Qualifications

• Mechanical or Electronic Engineering qualification or equivalent experience.
• Strong understanding of design and manufacturing processes.
• Hands-on experience with electronic circuit boards and project management.

Responsibilities

• Manage and support engineering activities related to mechanical and electronic products.
• Lead design engineering tasks, ensuring compliance with standards.
• Create project plans and manage cross-functional teams for successful delivery.

Skills

Project Management

Cross-functional Collaboration

Test Strategy Implementation

Electronic Circuit Board Design

Stakeholder Management

Design Engineering

Compliance Knowledge

Engineering Calculations

Education

Relevant Mechanical or Electronic Engineering Qualification

Tools

CREO Modelling

JD Edwards E1 ERP

Autodesk Fusion PLM

MS Office

Job description

Product Support Engineer

Location: Cheltenham, UK (Hybrid working)
Benefits: 27 days holiday plus Wellbeing day,Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan,Life assurance, Discount scheme.

Role Overview:

Are you passionate about engineering and innovation? We are seeking a Product Support Engineer to join our team in Runnings Road. In this role, you will manage and support engineering activities related to the design and lifecycle management of mechanical and electronic products within our UK Supply portfolio. You'll play a key part in ensuring our products meet compliance standards and deliver exceptional performance.

Your objectives and responsibilities will focus on...

• Independently managing electronic/metering projects using established processes.
• Creating and overseeing project plans and cross-functional teams.
• Engaging with stakeholders and ensuring timely project delivery.
• Leading design engineering tasks such as CAD design, calculations, and analysis.
• Reviewing and guiding the work of colleagues to maintain high standards.
• Supporting compliance activities (e.g., CRN, ASME, UL, PED).
• Managing PLM activities including engineering changes, samples, and concessions.
• Contributing to the development of departmental skills and knowledge.

Your previous experience is likely to include....

• Experience working in or leading teams and managing stakeholders.
• A background in cross-functional collaboration.
• Experience in designing and implementing test strategies.
• A track record of presenting deliverables to senior stakeholders.
• Hands-on experience with electronic circuit board design, manufacturing, and obsolescence management.
• Experience with CREO Modelling, JD Edwards E1 ERP, and Autodesk Fusion PLM.

To be successful in this role you will...

• Demonstrate Company Core Values at all times
• Possess a relevant Mechanical or Electronic Engineering qualification or demonstrate equivalent experience.
• Possess strong understanding of design and manufacturing processes.
• Show familiarity with CRN, ASME, and PED standards.
• Demonstrate knowledge of flow meters, controls, instrumentation, and steam systems.
• Be proficient in MS Office (Excel, Word, PowerPoint, Project).
• Be able to apply engineering calculations accurately (ASME, BS, ISO).

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.