Product Support Coordinator (Engines / Rolling Stock)

Shorterm Group; Salisbury; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading company in the engineering sector seeks a Product Support Coordinator to provide technical support and service delivery for engines and rolling stock. This field-based role covers a region from south of Birmingham to Salisbury, requiring hands-on skills and a strong focus on customer service. The successful candidate will oversee product lifecycle activities and deliver high-quality support across multiple sites.

Benefits

Company van

All expenses paid

Paid on-call rota

Accommodation provided when working away

Qualifications

• ONC or NVQ Level 3 in Mechanical or Electrical Engineering required.
• Full UK driving license necessary.
• Experience with fault-finding in mechanical and/or electrical systems.

Responsibilities

• Oversee installations, servicing, and support of products.
• Coordinate project activities ensuring timely completion.
• Act as a point of contact for customers and resolve their issues.

Skills

Mechanical fault-finding

Electrical fault-finding

Customer service focus

Education

ONC or NVQ Level 3 (Mechanical or Electrical Engineering)

HNC/HND or NVQ Level 4

Tools

MS Excel

Job description

Job Title: Product Support Coordinator (Engines / Rolling Stock)
Location: South of Birmingham territory - covering the region down to around Salisbury
Salary: 45,000 - 55,000 per annum (depending on experience)
Contract: Full-time, 45 hours per week (no overtime)
Start: ASAP

Package includes:

Company van

All expenses paid

Paid on-call rota (every other weekend, paid regardless of callout)

Role Overview:

We are looking for a Product Support Coordinator to join our team, covering a region from south of Birmingham down to Salisbury. This is a field-based role supporting engines and rolling stock across multiple customer sites, combining technical support with coordination of service delivery.

You'll be responsible for ensuring products operate efficiently through their full lifecycle - from installation and servicing to warranty and technical support. The role is hands-on and involves some travel, but you'll be fully supported with vehicle, expenses, and a structured on-call allowance.

Key Responsibilities:

Oversee and deliver product installations, servicing, and support activity.
Coordinate with the Project Management team to ensure work is completed on time and within budget.
Ensure compliance with all health, safety, and environmental standards.
Provide a reliable point of contact for customers and handle any issues or complaints professionally.
Use lean practices (such as 5S) to drive efficiency and improvements in support delivery.

What we're looking for:

Essential qualifications:

ONC or NVQ Level 3 (Mechanical or Electrical Engineering)
Full UK driving licence
Strong mechanical and/or electrical fault-finding skills
Comfortable using MS Excel and compiling technical reports

Desirable qualifications:

HNC/HND or NVQ Level 4
Project Management or NEBOSH/IOSH certification

Key traits:

Flexible and hands-on with a proactive approach
Confident working independently and leading tasks across multiple sites
Strong focus on customer service and delivering high-quality support
Rolling stock experience.

Additional Info:

Accommodation is provided when working away
on-call is scheduled every other weekend and paid regardless of callout