Product Support Consultant

JR United Kingdom; Hounslow; On-site; GBP 28,000 - 35,000; Full time

Job summary

Une entreprise dynamique recherche des consultants de soutien produits pour aider les clients à tirer le meilleur parti de Zenoti. Ce poste en bureau à Manchester exige des compétences bilingues en anglais et français, ainsi qu'une passion pour le service à la clientèle et les technologies. Les candidats doivent avoir au moins un an d'expérience dans un environnement de service, avec la capacité de travailler de manière flexible pour répondre aux besoins des clients.

Qualifications

• Expérience minimum de 1 an en position de service public.
• Connaissance des systèmes de point de vente ou de réservation.

Responsibilities

• Recevoir les demandes d'aide des clients par téléphone, chat et e-mail.
• Résoudre les problèmes signalés par les clients et assurer leur satisfaction.

Skills

Bilingue (Anglais et Français)

Service à la clientèle

Technologie curieuse

Persévérance

Job description

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Product Support Consultant, south west london

Location: south west london, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Requirements

What's the Opportunity?

We are looking for Product Support Consultants (Bilingual - English and French) to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time, and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. We will work with you to ensure your hours are consistent over a long time horizon to maintain a healthy work-life balance. This will be an in-office position based in Manchester, UK.

What Will I be doing?

• Receive inbound help requests from customers via phone, chat, and email.
• Own customer-reported issues and see problems through to resolution; advocate for our customers.
• Consult with customers to ensure their business operations run effectively on Zenoti.
• Research, document, and prioritize customer issues, using internal tools and escalation teams, and manage time effectively in a fast-paced environment.
• Raise issues to higher support levels as needed; recognize when help is required.
• Be a trusted advisor to our customers on Zenoti products, ensuring high customer satisfaction.
• Develop and maintain technical expertise in product functionality and help customers effectively.
• Provide peer mentorship to team members.
• Create knowledge base materials to improve operational efficiency and support the support community.
• Take pride in your work and obsess over quality.
• Provide feedback to influence product development based on customer challenges.

What Skills do I need?

• Minimum 1 year in a public-facing service position requiring frequent customer engagement, speaking English and French/Spanish/Dutch/German; hospitality or retail background preferred.
• Experience with Point-of-Sale or reservations systems.
• Tenaciousness and perseverance.
• Technologically curious with self-learning ability.