Product Support Analyst

Chemist4U; Skelmersdale; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading online pharmacy is seeking a Product Support Analyst to join their eCommerce Product team in Skelmersdale. The successful candidate will play a vital role in ensuring smooth operations by supporting product updates, tracking issues, and collaborating across teams. Ideal for organized individuals eager to learn about digital product development, this entry-level position offers ample opportunities for growth and learning in a dynamic environment.

Qualifications

• 1-2 years of experience in a support or testing role, preferably in eCommerce.
• Understanding of the Product Lifecycle and Agile/Scrum fundamentals.
• Experience with analytics tools and previous exposure to UX/UI design.

Responsibilities

• Provide day-to-day support to the product team with administrative and operational tasks.
• Monitor and triage product issues and user feedback.
• Collaborate with cross-functional teams to resolve product inquiries.

Skills

Communication

Organisational skills

Problem-solving

Customer-first mindset

Tools

Jira

Microsoft Tools

Google Analytics

Looker

Hotjar

Job description

Product Support Analyst

Get AI-powered advice on this job and more exclusive features.

Chemist4U is proud to be one of the UK's largest online pharmacies, processing over 180,000 prescriptions a month. We’re committed to making healthcare affordable, accessible, and convenient for everyone.

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About the role

We're looking for a proactive and detail-oriented Product Support Analyst to join our eCommerce Product team. You’ll play a key role in the smooth running of the team, from tracking product issues to coordinating updates and supporting cross-functional communication. You will support the ongoing development of our digital products, ensuring our customers and internal teams have the resources, documentation, and assistance they need to succeed. You’ll work closely with product managers, developers, marketing and customer-facing teams to help deliver the best possible experience for our users.

This role is perfect for someone who’s organised, tech-savvy, and eager to learn more about how digital products are built, improved, and supported.

Key Responsibilities

• Provide day-to-day support to the product team with administrative, operational, and customer-related tasks.
• Monitor and triage incoming product issues and user feedback, escalating bugs and feature requests appropriately.
• Collaborate with customer service, marketing, and tech teams to ensure timely resolution of product-related inquiries.
• Assist in maintaining and updating product documentation, FAQs, and internal knowledge bases.
• Help track progress on product tickets
• Support QA testing before and during product releases
• Collect and analyse data and user feedback to identify patterns and inform product improvements.
• Assist with coordination and logistics for product launches, team meetings, and stakeholder updates.

Qualifications and Experience

• 1-2 years of experience in a support, or testing role - preferably within an eCommerce environment
• Familiarity with Magento is a plus.
• Experience using Jira and Microsoft Tools
• Understanding of the Product Lifecycle and Agile/Scrum fundamentals.
• Triage, ticketing and cross-team liaison skills.
• Experience with analytics tools (Google Analytics, Looker, Hotjar.)
• Previous exposure to UX/UI design, A/B testing, or customer journey mapping.
• Excellent written and verbal communication skills.
• Strong organisational skills with attention to detail.
• A customer-first mindset and problem-solving attitude.
• Ability to multitask and thrive in a fast-paced, collaborative environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Chemist4U by 2x

Get notified about new Product Support Analyst jobs in Skelmersdale, England, United Kingdom.

Manchester Area, United Kingdom 4 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Warrington, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 6 days ago

Manchester Area, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 3 weeks ago

Bury, England, United Kingdom 2 months ago

Technical Support Specialist (Medical Devices/Lab Equipment)

Manchester, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 6 days ago

Bolton, England, United Kingdom 1 hour ago

Warrington, England, United Kingdom 3 weeks ago

Leyland, England, United Kingdom 1 week ago

Ribchester, England, United Kingdom 4 days ago

Liverpool, England, United Kingdom 4 days ago

Ribchester, England, United Kingdom 3 days ago

Application Support Analyst – Payments and Orchestration Services

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 54 minutes ago

Manchester, England, United Kingdom 1 week ago

Liverpool, England, United Kingdom 1 month ago

Wirral, England, United Kingdom 3 weeks ago

Wirral, England, United Kingdom 1 month ago

Liverpool, England, United Kingdom 1 week ago

Wirral, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.