Product Support Account Manager

Finning (UK) Ltd; Cannock Chase; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Car or car allowance

25 days holiday + bank holidays

Pension up to 7%

Comprehensive benefits package

Job summary

Finning (UK) Ltd is seeking an Account Manager to manage assigned customer accounts and grow parts and service revenue. The role involves identifying new business opportunities, growing CVAs with key clients, and maintaining robust CRM-driven pipelines.

You will build trusted relationships with decision-makers, collaborate across functions, and drive performance through structured planning, forecasting, and reporting.

Qualifications

• 2–3 years' proven sales experience in a relevant B2B environment
• Track record of achieving revenue and margin targets
• Experience managing customer accounts and developing long-term commercial relationships
• Strong negotiation and relationship management skills
• Ability to interpret and work with technical and operational data
• Strong organisation and planning capability with disciplined pipeline management
• Team player with the ability to collaborate across multiple functions

Responsibilities

• Own assigned portfolio of customer accounts to grow parts and service revenue
• Identify and convert new business opportunities, including lapsed accounts
• Establish and grow Customer Value Agreements with key/high-potential customers
• Maintain accurate opportunity pipelines using CRM tools and ensure data integrity
• Deliver structured call planning with regular contact cycles (weekly, monthly, quarterly)
• Prepare and submit monthly activity reports and sales forecasts
• Act as primary contact for customers and build trusted relationships with decision-makers
• Proactively resolve complaints and disputes ensuring timely outcomes
• Collaborate cross-functionally to maximise opportunities across product support and new equipment
• Support, mentor, and share best practice with internal sales colleagues
• Monitor competitor activity and market trends and feed insights back to the business

Skills

Sales experience

Account management

Negotiation skills

Relationship building

Pipeline management

Data interpretation

Team collaboration

Customer service

Tools

FST CRM

Job description

• assigned portfolio of customer accounts to grow parts and service revenue while maintaining target profitability
• Identify and convert new business opportunities, including lapsed accounts and campaign-driven leads
• Establish and grow Customer Value Agreements (CVA's) with key and high-potential customers
• Maintain accurate and up-to-date opportunity pipelines using CRM tools (e.g. FST) and ensure data integrity across all designated accounts
• Deliver structured call planning, maintaining regular contact through weekly, monthly, and quarterly cycles
• Prepare and submit monthly activity reports and sales forecasts in a timely and professional manner
• Act as the primary point of contact for customers, building trusted relationships with key decision-makers and influencers
• Proactively resolve customer complaints and disputes, ensuring timely and satisfactory outcomes
• Collaborate cross-functionally to maximise sales opportunities across product support and new equipment offerings
• Support, mentor, and sharebest practice with internal sales colleagues where required
• Monitor competitor activity and market trends, feeding insights back into the business

Knowledge, Skills & Experience:

• Minimum 2-3 years' proven sales experience within a relevant product support or engineering-led, B2B environment
• Demonstrable track record of achieving and exceeding revenue and margin targets
• Experience managing customer accounts and developing long-term commercial relationships
• Strong negotiation and relationship management skills
• Ability to interpret and work with technical and operational data
• Strong organisation and planning capability with disciplined pipeline management
• Team player with the ability to collaborate across multiple functions

What We Offer:

• In addition to a competitive salary, commission, car/car allowance, 25 days holiday + bank holidays and up to 7% pension you will benefit from: A comprehensive benefits packageA supportive and collaborative work environmentOpportunities for professional growth and development

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their familiesfairly.SummaryLocation: Peterborough, GB; Cannock, GB; Ashford, GBType: Full time