Product Specialist & Brand Experience Lead

THE WHITE COMPANY; Sheet; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25% discount on products

23 days holiday pro rata

Perk Place platform discounts

Pension scheme

Wagestream access

Job summary

The White Company is seeking a Product Specialist to deliver elevated service with deep product knowledge and brand passion. You will support customers across in-store, phone, and digital channels, and act as a brand ambassador while mentoring peers and upholding premium standards.

In this role you’ll balance expert selling with operational responsibilities, including keyholder duties when required and contributing to a collaborative store culture.

Qualifications

• Strong product and brand knowledge with a passion for selling and customer service.
• Confident communicator across face-to-face, phone, and digital channels.
• Comfortable using technology and omni-channel tools to support customers.
• Well organised, reliable, and able to manage time effectively.
• Previous retail or keyholder experience is desirable but not essential.
• Takes pride in quality, presentation, and brand standards.

Responsibilities

• Deliver an elevated, personalised customer experience through expert product knowledge and confident recommendations.
• Bring products to life using samples, storytelling, and omni-channel tools to support customer decision-making.
• Support customers seamlessly across in-store, phone, and digital channels.
• Build long-term customer relationships that encourage loyalty, advocacy, and data capture.
• Identify and support B2B and local community engagement opportunities where appropriate.
• Act as a visible brand ambassador, consistently reflecting The White Company values and premium standards.
• Act as a role model for exceptional service and selling behaviours on the shop floor.
• Mentor and support Sales Advisors by sharing product knowledge and best practice.
• Support onboarding and training of new team members, helping them build confidence and capability.
• Contribute positively to a collaborative, inclusive team culture.
• Communicate clearly and professionally with colleagues and store leadership.

Skills

Product knowledge

Customer service

Communication

Organisation

Job description

The White Company is seeking a Product Specialist to deliver elevated service with deep product knowledge and brand passion. You will support customers across in-store, phone, and digital channels, and act as a brand ambassador while mentoring peers and upholding premium standards.

In this role you’ll balance expert selling with operational responsibilities, including keyholder duties when required and contributing to a collaborative store culture.