Product Specialist

ConvaTec Inc; Runcorn; On-site; GBP 26,000 - 38,000; Full time

Job summary

Convatec is seeking a proactive sales professional in the UK to drive outbound opportunities and achieve KPI targets. You will engage with end users and healthcare professionals, translating needs into ConvaTec product solutions.

The role requires strong communication, problem solving, and the ability to work collaboratively across teams while staying updated on product offerings.

Qualifications

• GCSEs.
• Proven track record in Sales Role.
• Experience of recognising Sales opportunities.

Responsibilities

• To achieve agreed KPI targets.
• Develop new sales opportunities using outbound calls & emails.
• Collaborate with team and wider business units sharing best practices.
• Follow up with end users to facilitate conversions to ConvaTec products/services.
• Keep updated with new products and services available to our customers.
• Communicate effectively with end users, healthcare professionals and internal customers.
• Demonstrates strong customer understanding and confidentiality.

Skills

Sales skills

KPI targets

Communication skills

Team collaboration

Problem solving

Organisational skills

Negotiation

Attention to detail

Customer relationship management

Education

GCSEs

Job description

• To achieve agreed KPI targets
• Develop new sales opportunities using outbound calls & E mails
• Is a team player who understands the teams needs and shares ideas/suggestions and collaborates with other team members and wider business units sharing best practices.
• Makes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate conversions to ConvaTec products/services
• To keep updated with all new products and services available to our customers
• Communicates effectively - both verbally and in writing with end users of our products, healthcare professionals and internal customers
• Has a good understanding of all stoma types and can suggest appropriate products for each condition
• Drives performance through self-motivation and thrives under pressure. Prioritises workload to ensure that the service offered meets the expectation of the customer and business.
• Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.
• Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
• Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
• Uses open questions and good questioning technique to identify an opportunity to switch a competitor user onto a ConvaTec & Servicing Solution
• Develops relationships with customers through empathy and diplomacy
  Forming an integral part of a Customer Interaction Team you will be speaking to end users to facilitate conversions to ConvaTec Products and Solutions. An excellent communicator with a can-do attitude working to enhance ConvaTec's reputation and market share by providing ethical solutions to Customer needs., Ability to work collaboratively with external and internal stakeholders
• Problem solver
• High Level of organisational skills and an ability to prioritise workload
• Commercial acumen
• High level of organisation skills
• Excellent communication skills, verbal, written and face to face with a wide customer group ranging from end user to healthcare professional.
• Excellent interpersonal and networking skills.
• Able to negotiate with internal and external stakeholders
• Demonstrates good listening skills
• Strong Keyboard skills, including advanced knowledge of Word, Excel and report writing
• Ability to work independently and as a team
• Proven track record of working towards KPI's and targets
• Be able to deal effectively and professionally with all Customer Complaints
• Able to translate complex technical regulatory issues into plain language to nontechnical audiences
• Attention to detail with a high level of accuracy

Qualifications/Education:

• GCSEs
• Proven track record in Sales Role
• Experience of recognising Sales opportunities
  At Convatec, we're pioneering trusted medical solutions to improve the lives we touch.