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Product Specialist

The Sales Recruitment Network

London

On-site

GBP 100,000 - 125,000

Full time

17 days ago

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An established industry player is seeking a Product Specialist to enhance their team. This role involves developing deep product knowledge, providing exceptional technical support, and designing structured training sessions for engineers. You will play a crucial role in fostering a self-sufficient engineering team, ensuring they have the necessary skills and knowledge to excel. Your ability to build strong relationships across teams will be key to driving collaboration and continuous improvement. If you are passionate about product expertise and training, this opportunity offers a dynamic environment for growth and impact.

Experience in product specialization and technical support is essential.
Strong communication skills for effective training and collaboration.

Develop expertise in product range and provide technical support.
Design training programs and foster a self-sufficient engineering team.

Product Specialist Experience

Technical Support

Training & Development

Communication Skills

Problem Solving

The sales recruitment network is recruiting for a product specialist. This role does require travel. Product specialist experience is required.

Product Expertise

Develop an in-depth understanding of the C2 and C5 product range, including the banding module, and serve as the go-to expert for technical queries.

Training & Development

Design and deliver structured training sessions to engineers, ensuring they have the necessary knowledge and skills to work effectively with their products.
Provide a fully documented training programme, incorporating video footage as a key support asset.

Technical Support (Internal)

Provide hands-on assistance and troubleshooting to engineers, fostering a collaborative and solutions-oriented environment.

Technical Support (Customer-Facing)

Offer on-site hands-on assistance and troubleshooting to customers, ensuring exceptional service and expertise.

Building a Self-Sufficient Engineering Team

Ensure all field-based engineers develop a high level of product knowledge and can take the lead in your absence, operating under a Make Yourself Redundant policy.
Key principles:

Knowledge Sharing & Documentation
Delegation & Empowerment
Training & Development
Process Optimisation
Technology & Automation
Succession Planning

Cultural Shift towards a self-sustaining team.

Communication & Engagement

Build strong relationships with the engineering team, sales team, and other departments, ensuring open communication and collaboration.
Work under the philosophy of an internal customer approach, ensuring seamless cooperation across teams.

Continuous Improvement

Gather feedback from engineers, sales, and other departments to refine training and support materials, enhance product support, and contribute to product development discussions.

Documentation