Product Specialist

Radar Healthcare; Leeds; Hybrid; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Salary up to £65k

Flexible working

Office in Leeds with hybrid options

Birthday leave

Charity leave

Private medical insurance

Job summary

Radar Healthcare in Leeds is seeking an experienced Product Specialist to demonstrate software to healthcare organisations across the UK and US, translating complex challenges into tangible outcomes.

You will partner with Sales Leads, develop expert product knowledge, and support the sales cycle with compelling demonstrations and consultative discussions.

Qualifications

• Experience in a Product Specialist, Pre-Sales Consultant, Solution Consultant, Sales Engineer or similar customer-facing role.
• Proven experience delivering software or SaaS product demonstrations to customers.
• Strong ability to understand customer needs and translate them into product solutions and business outcomes.
• Experience supporting complex sales cycles and working with sales teams.
• Excellent presentation, facilitation and communication skills.

Responsibilities

• Deliver engaging, tailored product demonstrations to healthcare organisations across the UK and US.
• Understand each customer's challenges and adapt demonstrations accordingly.
• Collaborate with Sales Leads to ensure demonstrations align to customer needs and commercial objectives.
• Maintain expertise in Radar Healthcare platform, products and customer use cases.
• Gather customer feedback to shape future product development.
• Support onboarding and development of sales colleagues with scripts and materials.

Skills

Product Specialist experience

Pre-Sales exposure

Sales engineer background

Customer-facing communication

SaaS product demos

Job description

Be a part of something bigger... Radar Healthcare is dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards - making it easier than ever for healthcare providers to deliver top-quality care to their patients.

Our Story

Be a part of something bigger... Radar Healthcare is dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards - making it easier than ever for healthcare providers to deliver top-quality care to their patients.

Customer focused

with a partnership approach

Open, honest

and transparent

Innovative

Ethical, trustworthy

and caring

Our People & Culture

At Radar Healthcare, we understand and celebrate the fact that our people are our best assets! We are proud to showcase our diverse and passionate talent that encapsulates our vision, purpose and values in our shared mission of innovation in healthcare. We’re an ambitious but caring team, and so supporting our colleagues and partners is always a top priority. Not to mention, we’re not all work and no play – we love getting together to celebrate our achievements together in various settings, whether it be our winter and summer socials, our people-led full company days, team get togethers or simply just interacting and supporting one another over coffee breaks either remotely or in person at our amazing Leeds office.

We’re also super proud to be Great Place to Work-Certified, based on outstanding feedback directly from our team earlier this year, with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work". Not to mention Radar Healthcare has been named one of the UK’s Top 100 Companies to Work For 2025, one of the Top 20 Tech Companies to Work For, and has received a Two Star Accreditation from Best Companies, recognising 'Outstanding' levels of workplace engagement.

The Opportunity

Radar Healthcare's new Product Specialist

As we continue to grow across the UK and US markets, we're looking for an experienced Product Specialist to join our commercial team. This is an exciting opportunity for someone who loves engaging with customers, demonstrating software solutions and translating complex challenges into meaningful outcomes. You'll be the product expert within our Sales team, helping prospective customers understand the value of Radar Healthcare through compelling demonstrations, consultative discussions and expert product guidance.

What you’ll be doing to make a difference

As our Product Specialist, you'll work closely with Sales Leads throughout the sales cycle, partnering with prospective customers and showcasing how Radar Healthcare can help solve their challenges.

Product demonstrations and sales support

• Deliver engaging, tailored product demonstrations to healthcare organisations across the UK and US.
• Understand each customer's challenges, priorities and desired outcomes, adapting demonstrations accordingly.
• Support discovery sessions, workshops, stakeholder meetings and solution discussions.
• Clearly communicate product functionality, benefits and real-world use cases to both technical and non-technical audiences.
• Collaborate with Sales Leads to ensure demonstrations align to customer needs and commercial objectives.

Become a trusted product expert

• Develop deep knowledge of the Radar Healthcare platform, products and customer use cases.
• Maintain expertise in product functionality, integrations, configuration options and roadmap developments.
• Manage high-quality demonstration environments and realistic customer scenarios.
• Provide accurate and timely responses to prospect and internal product questions.
• Stay informed on healthcare market trends, competitor activity and evolving customer expectations.

Support complex sales opportunities

• Work alongside Sales Leads to understand customer requirements and recommend the most appropriate solution approach.
• Help qualify opportunities and identify requirements, dependencies and potential solution gaps.
• Contribute to proposals, tenders, presentations and customer responses.
• Provide product insight during commercial discussions while ensuring commitments align with current product capability and roadmap plans.

Build relationships and credibility

• Engage confidently with clinical, operational, governance, quality, technical and executive stakeholders.
• Lead consultative conversations to uncover customer challenges and business objectives.
• Adapt your communication style to different customer audiences and healthcare environments.
• Represent Radar Healthcare at webinars, conferences, customer events and industry forums.
• Gather customer feedback and market insight to help shape future product development.

Enable internal success

• Support the onboarding and ongoing development of sales colleagues.
• Create and maintain demonstration scripts, guides, FAQs and sales enablement materials.
• Share product knowledge and best practice across the wider commercial team.

Your journey so far...

• Experience in a Product Specialist, Pre-Sales Consultant, Solution Consultant, Sales Engineer or similar customer-facing role.
• Proven experience delivering software or SaaS product demonstrations to a variety of stakeholder audiences.
• Strong ability to understand customer needs and translate them into relevant product solutions and business outcomes.
• Experience supporting complex sales cycles and working collaboratively with sales teams.
• Excellent presentation, facilitation and communication skills.
• Comfortable working across UK and US sales activity, including occasional travel and meetings across different time zones.

Even better if you…

• Experience within HealthTech, healthcare software or a SaaS environment.
• Knowledge of NHS, private healthcare, social care or US healthcare markets.
• Understanding of quality, risk, compliance, patient safety or clinical governance processes.
• Experience supporting bids, tenders, proposals or formal customer evaluations.

The Bigger Picture

Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!

What we offer in return...

• A competitive salary of up to £65,000 per year, dependent on experience
• Values-led culture - we’re extremely proud of our culture. Learn more about what makes it special here
• Flexible working – We believe in empowering our team to work in a way that suits them best. Whether you’re an early bird or prefer working from home most of the time, we trust you to get the job done around our core hours. We have a base expectation of 1 day per month in the office but outside of this, although we have a fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours!
• 25 days holiday (+ Bank holidays) continually increasing with service, plus the option to buy up to a week to suit whatever exotic adventures or big life events you have planned for the year ahead
• Birthdays off and a surprise through the letterbox - we love to make a song and dance about every year around the sun!
• Charity leave – giving back is important to us, so we empower all our team members to support charity every year on company time
• Mental healthcare - Face to face counselling support, an app, and an Employee Assistance Program and many colleagues trained in mental health first aid
• Healthcare - Cover with Medicash, you get money back when you spend on health appointments e.g. physio, dental, optician, prescriptions, private GP + more
• Life cover – a pay-out of 3x your salary to support your beneficiaries if the worst happened
• Compassionate leave of up to 5 days time off if you lose a loved one
• Paid sick leave - Enhanced sick pay after 6 months (increasing with service)
• Enhanced family leave - Primary caregivers (maternity/adoption); 16 weeks full pay, 10 weeks half pay & secondary caregivers (paternity); 2 weeks full pay and another 2 weeks full pay to take in your new arrivals first year of life (once you have been with us for 1 year)
• Pension - We’re invested in your future, we contribute 3% of your salary to your pension pot, helping you save up for those golden years!
• Electric vehicle scheme - Save up to 60% on the cost of an Electric Car
• Workplace Nursery Scheme - Save up to 41% on nursery fees while accessing a growing network of nursery partners across the UK
• Cycle, Tech & Home schemes - Save on home and tech purchases by spreading the cost through interest-free salary deductions, with access to products from leading retailers.
• Technology – Rest assured, we'll have a laptop all set up and ready for you on your first day. Additionally, in your first week, we’ll conduct a WFH risk assessment to ensure you have everything you need, including a second screen, keyboard, mouse, and any other goodies!
• Dog friendly office
• Socials – we get together as a full company at least four times per year, plus at least once a quarter in individual teams, too. Not including all the fun activities being planned by our newly formed social committee.
• Discounts on cinema, vouchers, gym memberships, days out and much much more
• PLUS a monthly £36 allowance on our flexible benefits platform Radar Rewards to spend on whatever else you might be after (private medical insurance, dental insurance, critical illness cover, or upgrade any of the covers above) with the ability to top up from salary if desired. We’re all different, after all!

Accessibility

If you require any special considerations or adjustments to our application and interviewing process, please don't hesitate to let us know. We understand and celebrate the fact that every person that we connect with is different and therefore requires different starting points on their journey with us. If you have a medical condition or disability we are committed to ensuring that our process is inclusive and accessible for all, let us know how we can best support you.