Product Solutions Engineer

LoopWork; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

Loop is seeking an experienced tech operations professional to support onboarding and data migration for Shopify merchants. You will engage with CTO-level clients, advise on solution architecture, and ensure smooth implementation using Loop’s APIs and portal.

Ideal candidates bring 4–5 years in similar roles, strong JS/CSS/HTML with Python, and a proactive, collaborative mindset in a fast-paced environment.

Qualifications

• 4-5 years of experience in tech operations or a related role.
• Good communication skills.
• Proficiency in JavaScript, CSS, HTML and Python scripts.
• Experience with e-commerce platforms, particularly Shopify.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.

Responsibilities

• Sales solutioning: Attending sales conversations with technical leadership and advising on solutions using Loop APIs/portal/ CSS/ JS.
• Client onboarding: Collaborate with onboarding specialists to understand requirements and ensure smooth onboarding.
• Data migration: Own migration infrastructure to move data from previous platforms without loss.
• Technical support: Provide timely technical support during onboarding.
• Documentation: Create and maintain documentation for configurations, migrations and troubleshooting.
• Quality assurance: Conduct thorough testing to prevent escalations after onboarding.
• Shopify expertise: Use Shopify knowledge to implement custom requirements as requested.

Skills

JavaScript

CSS

HTML

Python

Shopify

Communication skills

Problem solving

Job description

About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.

We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.

Our DNA:

• High Agency action over instruction
• High Ethics trust is the foundation
• Positive Attitude solutions over excuses

Responsibilities

• Sales solutioning: Attending sales conversations with technical leadership (CTOs etc) and consulting them on solutioning/ architecture using Loop’s existing APIs/ portal/ custom CSS and JS.

• Client Onboarding: Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.

• Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.

• Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.

• Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.

• Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.

• Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.

Ideal Profile

• Minimum of 4-5 years of experience in tech operations or a related role.

• Good communication skills

• Proficiency in JavaScript, CSS, HTML and Python scripts

• Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.

• Strong problem-solving skills and attention to detail.

• Good communication and interpersonal skills

• Ability to work collaboratively in a fast-paced and dynamic team environment.

• Self-motivated and capable of working independently when required.