Product Service Solution Engineer (Managed Desktop Service) - Solihull

FDM Group; United Kingdom; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Product Service Solution Engineer for a hybrid role in Managed Desktop Services. This position involves working with cutting-edge Microsoft technologies to troubleshoot and optimize infrastructure components, ensuring high performance and availability. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to thrive in a collaborative environment. With opportunities for career coaching and access to upskilling throughout your career, this role promises to be both challenging and rewarding, making a significant impact in the public sector.

Benefits

Career coaching

Upskilling opportunities

Global assignments

Certification opportunities

Buy As You Earn share scheme

Qualifications

• 2+ years of IT infrastructure support experience required.
• Strong problem-solving skills and ability to adapt to changes.

Responsibilities

• Provide technical support for MDS service and manage Windows endpoint deployment.
• Troubleshoot issues and recommend improvements to system configurations.

Skills

Windows device management

Microsoft Intune

Autopilot

SCCM

PowerShell scripting

Networking fundamentals

Group Policy

Active Directory/Azure AD

MDM/MAM policies

Windows Update for Business

Education

Microsoft Certified: Endpoint Administrator Associate (MD-102)

Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101)

ITIL Foundation Certification

CompTIA A+ / Network+

Tools

Microsoft 365

Intune

SCCM

Job description

About The Role

FDM is a global business and technology consultancy seeking a Product Service Solution Engineer in Managed Desktop Services (MDS) to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in Solihull.

Working with cutting-edge Microsoft technologies in a dynamic IT environment, this role involves troubleshooting, maintaining, and optimising infrastructure components to ensure high availability and performance. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment.

Responsibilities

1. Provides technical information and support on the evaluation, installation, acquisition, and use of the MDS service.
2. Works with Problem Management to document root cause and potential solutions to problems and recommends changes (including fundamental ones) to system configurations to prevent recurrences.
3. Evaluates usage patterns and recommends methods for improving the information on the Incident and problem resolution knowledge base.
4. Manages, establishes, and troubleshoots issues with the wider MS Service team, including detailing issues in service process/procedure and recommending improvements.
5. Implements new functions and facilitates migration to more modern platforms supporting the MDS Standard Service, testing and implementing new releases and providing team training on operating the upgraded service.
6. Serves as consultant in specialty areas related to that concern a variety of functional operations associated with the MDS Standard Service and provides technical assistance and advice.
7. Manage Windows endpoint deployment, configuration, and security using Intune, Autopilot, and other Microsoft tools.
8. Maintain and enhance device compliance policies, security baselines, and conditional access in line with industry best practices.
9. Maintain accurate documentation and provide technical guidance to colleagues and end-users.
10. Ensure endpoint security compliance, including BitLocker, Defender for Endpoint, and vulnerability management.
11. Work closely with stakeholders to continuously improve user experience while maintaining security and operational integrity.
12. Supports planning and delivery of MDS Standard Service support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requests through the Service management toolset.
13. Acts as 3rd Line technical support, diagnosing and assigning tickets to the appropriate resolver group, partner or local technician and monitors the status until the incident has been satisfactorily resolved.

About You

Requirements

1. Proven experience in Windows device management and endpoint administration.
2. Strong expertise in Microsoft Intune, Autopilot, and SCCM (with a focus on migration).
3. Experience in device provisioning, Windows 10/11 imaging, and profile management.
4. Knowledge of Microsoft 365 security, conditional access policies, and identity protection.
5. Scripting and automation skills (PowerShell required).
6. Understanding of networking fundamentals, Group Policy, and Active Directory/Azure AD.
7. Experience with MDM/MAM policies, compliance policies, and Windows Update for Business.
8. This role will be required as a minimum to obtain and retain BPSS clearance and depending on the MDS Standard Service may require SC clearance.
9. Microsoft Certified: Endpoint Administrator Associate (MD-102).
10. Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101).
11. ITIL Foundation Certification (Preferred).
12. CompTIA A+ / Network+ (Beneficial).
13. 2+ years of experience in IT infrastructure support or a related role.
14. Strong problem-solving and analytical skills.
15. Ability to adapt to changing project requirements and priorities.

About Us

Why join us?

1. Career coaching and access to upskilling throughout your entire FDM career.
2. Initial upskilling pre-assignment that has been accredited by TechSkills.
3. Assignments with global companies and opportunities to work abroad.
4. Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more.
5. Access to the Buy As You Earn share scheme.

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.