Product & Sales Specialist

Lookers; Manchester, Lancaster; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Product and Sales Specialist to join their dynamic team in Manchester. This exciting role offers the chance to work with cutting-edge electric vehicles and provide exceptional customer service. You will be part of a passionate team dedicated to creating memorable experiences for customers, while also gaining skills in marketing and business development. With a strong emphasis on training and personal growth, this position is perfect for those with a background in sales and customer service who are eager to thrive in a fast-paced environment. Join a company that values its employees and offers a comprehensive benefits package.

Benefits

Enhanced holidays

Car scheme eligibility

Critical illness coverage

Life Assurance

Smart Health access

Mental Health support

Enhanced paid maternity leave

Company car for some roles

Commission or bonus potential

Qualifications

• Strong communication skills and dedication to customer service are essential.
• A full UK driving license is required for this role.

Responsibilities

• Provide friendly customer service via email, phone, and in person.
• Act as a brand ambassador, ensuring customers have unforgettable experiences.
• Meet sales targets and KPIs while building rapport with customers.

Skills

Communication Skills

Customer Service

Sales

Enthusiasm

Motivation

Education

High School Diploma

Tools

Personal Training Platforms

Interactive Webinars

Job description

OTE

GBP £27,000.00/Yr.

Overview

Product and Sales Specialist - Polestar

The Trafford Centre, Manchester

Permanent, full time

Hours: 42.5 hours per week. Shifts are 8:50-5:30, 9:30-6:30 & 12:45-9:15. Sunday hours - 10:15-6:15 - will do a mixture of two early shifts, one mid shift and two late shifts. We are available to be flexible depending on business needs.

Salary: £27,000 per annum + excellent benefits

Lookers Manchester Polestar based at the Trafford Shopping Centre are recruiting for an ambitious Product and Sales Specialist to join our hard-working and friendly team on site. You will work alongside our passionate team to provide Lookers customers a first-class customer service experience.

We are Polestar. We are detail obsessed, performance focused, and determined to make the most advanced and exciting electric cars the world has ever seen! In the world of EV, we like to lead the space! We blaze our own trail, one without compromise. We are building a brand-new team of like-minded people who are friendly and fun to work with, and we want you to join us ready for take-off at our new space centre!

The training is well thought out with our personal training platforms, interactive webinars, and our buddy system that allows a person with no car knowledge to transition easily into the role.

In this role, you will have the exciting opportunity to gain extra skills and experience outside the core role. You may be involved with Marketing and Events, our Business Development team, or our used vehicle programme. The ideal candidate will have a keen interest in at least one of these areas. We are looking to speak to people with a background in Sales and Customer Service for this role. A driver’s license is a must for this role.

Responsibilities:

• Communicating with customers in a friendly and polite manner via email, telephone, and in person.
• Working with your team to ensure all sales targets and KPIs are met.
• As a Polestar Sales Specialist, you will act as a brand ambassador, providing a truly immersive, educational, and thrilling experience to our customers.
• It will be your mission to ensure that every one of our customers leaves our space with unforgettable memories.
• Arranging and accompanying customers on test drives.
• Completing mandatory paperwork and processes as required.
• Become a true ambassador of the sales process, driving forwards all enquiry leads, whilst building a rapport with the customer to convert appointments into sales and ensuring all leads are maximized.

Qualifications:

The ideal candidate will have strong communication skills, a dedication to flawless customer service, and will be passionate about the motor trade industry. Having lots of enthusiasm, drive, and motivation is key to consistently achieving fantastic results.

You will dazzle our customers with your passion for the brand and in-depth knowledge of our range of vehicles, guiding them through the specifications.

You will need to hold a full UK driving license as you may be expected to drive some of the most prestigious cars on the market!

About us: Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognize the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package. This includes competitive basic salaries plus:

• Enhanced holidays that increase with service.
• Eligibility to join one of our car schemes.
• Critical illness coverage after 2 years and Life Assurance.
• Smart Health - free access to support 24 hours a day, 365 days a year.
• Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind, and much more.
• Enhanced paid maternity, paternity, and adoption leave.
• For some roles, a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for? Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving license check. If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.