Product Quality Manager

Kingfisher; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement company in Southampton seeks a Product Quality Manager for the Kitchen category. This role involves ensuring product safety and compliance, developing specifications, and collaborating with teams to enhance product quality. The ideal candidate should have experience in product technology and knowledge of compliance regulations. Additionally, candidates are encouraged to apply even if they do not meet all requirements, as the company values diverse perspectives and offers a competitive benefits package.

Benefits

Competitive benefits package

Opportunities for career growth

Qualifications

• Experience in a product/component area, ideally in kitchen/furniture.
• Knowledge of compliance requirements for product/component.
• Understanding of product materials and substrates.

Responsibilities

• Support range reviews and product development for Kitchen Category.
• Perform product benchmarking and develop specifications.
• Review design specifications to evaluate products for compliance.

Skills

Customer Focus

Humanity and Care

Curiosity

Agility

Inclusivity

Accountability

Job description

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Overview

We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

As a Product Quality Manager in our Kitchen category you will ensure the development and manufacture of safe and compliant products that meet our customers' expectations in terms of quality, cost and performance.

What's the job?

• Work with the offering and product development teams to proactively support range reviews and product development for Kitchen Category, ensuring that quality is a key part of the process.
• Perform product benchmarking to develop product specifications.
• Review design specifications and samples to evaluate products, address construction, safety, performance, and compliance issues
• Work with suppliers and purchasing offices to ensure that product production is feasible.
• Ensure that products will meet the required performance and durability standards offered under the warranty whilst developing precautionary statements on the packaging and product instruction manuals, as appropriate.
• Work with the Performance Feedback Analyst to actively monitor post-sales performance
• Analysis of customer feedback and feedback to identify appropriate actions to improve product quality, reduce returns and customer dissatisfaction and incorporate these changes into new developments.
• Visit factories as appropriate to develop knowledge and understanding of production processes and support product development which includes occasional trips to France.
• Support the vendor evaluation process

What you'll bring

• Experience in a product/component area (ideally in kitchen / furniture area)
• Knowledge and working understanding of compliance requirements for the product/component area
• Knowledge of relevant product materials and substrates
• Previous experience in a product technology role or manufacturing environment.
• Previous experience working with overseas production sites/sourcing operations.
• Previous experience in a retail environment
• Understanding general product safety assessments

• Be Customer Focussed - constantly improving our customers experience
  • I listen to our customers and colleagues
  • I use available data to help make decisions
• Be Human - acting with humanity and care
  • I do the right thing
  • I am respectful of others
• Be Curious - thrive on learning, thinking beyond the obvious
  • I build and share new ideas
  • I try new things and share my learnings
• Be Agile - working with trust, pace and agility
  • I work in an agile way, without seeking perfection, applying the 80/20 principle.
  • We take risks, fail fast, and adapt quickly.
• Be Inclusive - inspire diverse teams to succeed together
  • I embrace allyship and celebrate difference as a strength
  • I have self-awareness and a desire to learn
• Be Accountable - I own the plan to deliver results and growth
  • I own my actions and focus on outcomes
  • I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.
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