Product Quality Assistant

IKEA; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home furnishings retailer in Edinburgh is looking for a dedicated Product Recovery Assistant to transform returned and ex-display products into appealing offers. This part-time role involves ensuring product quality and customer satisfaction while working flexibly across 20-30 hours weekly. Ideal candidates should be committed to sustainability and have a strong attention to detail.

Benefits

15% employee discount

Life Assurance

Enhanced pension contributions

Interest-free loans

Qualifications

• Ability to prioritize and organize tasks efficiently.
• Creativity in repurposing products.
• Teamwork and independent task fulfillment required.

Responsibilities

• Re-purpose and sell IKEA products attractively.
• Ensure product quality and safety standards are met.
• Handle products to maintain availability and reduce losses.

Skills

Sustainability commitment

Customer-oriented mindset

Task management

Attention to detail

Job description

Are you a visionary that can turn returns into treasures? Join our team as a Product Recovery Assistant and transform returned and ex-display IKEA products into irresistible deals! Join forces with our innovative team to ensure high-quality and safety, all while keeping our customers delighted. If you have a talent for repurposing and an eye for perfection, we want you!


WHAT WE OFFER

• The Start Date of employment will be: 30th August 2025
• Hourly rate of £12.60 per hour.
• Part Time: 20-30 hours, working 4-5 days per week including late evening and alternate weekends.

• We can discuss flexibility to match your life and our business needs during the interview.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.

..as well so much more!


WHAT YOU'LL NEED TO HAVE

• You are committed to sustainability with the creativity and vision to see ways of giving products a new life.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own.
• Ability to prioritise and organise your own work to make efficient use of the time available with great attention to detail.


WHAT YOU'LL BE DOING DAY TO DAY

• Re-purpose, present and sell IKEA products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business.
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery.
• Support and action the product quality guidelines for recalled, returned and ex-display stock, to constantly improve customers’ perception of our IKEA products.
• Repacking, you will work items that have damaged packaging to return them to a sellable condition, supporting product availability for customers and reducing losses for the store.
• You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes.


WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION –

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend an interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter [e-mail] and who will be ready to help!