Product & Process Manager

Yorkshire Water; Bradford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Yorkshire Water seeks a Product & Process Manager to lead operational teams and process improvements aiming for optimal service delivery and environmental responsibility. This role involves significant budget management, compliance, and teamwork, with a focus on sustainability and safety, ensuring that Yorkshire communities have access to quality water services.

Benefits

Car Allowance

Annual incentive related bonus

Private health care

Attractive pension scheme

25 days annual leave plus an extra wellness day

Employment benefits package options

Online GP service

Gym membership discounts

Qualifications

• Proven leadership experience in a regulated environment.
• Track record of implementing efficiency improvements.
• Strong presentational and commercial capabilities.

Responsibilities

• Lead and motivate a team of up to 15 direct reports.
• Drive performance improvement in water quality and asset management.
• Create high performing, engaged teams focused on health and safety.

Skills

Leadership

Operational Management

Process Improvement

Health and Safety

Compliance Management

Education

Lean, Six Sigma or equivalent qualification

Experience in Utilities leadership

Job description

Company description:

Water Utility Company based in Yorkshire region of England.

Job description:

Product & Process Manager – 4 exciting opportunities!!

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience
• Car Allowance
• Annual incentive related bonus (up to 10% of annual salary)
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: The roles will be area based covering Calder, Dales, East Coast & Doncaster

Working Hours: 37 hours per week Monday to Friday, expectation to participate in a Bronze (Level 3) standby rota

We have 4 new exciting opportunities to join the Water Production team as a Product & Process Manager at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Production are a key part of how we plan to meet the changing expectations of customers and regulators.

We have 4 fantastic opportunities to join Water Production as a Product & Process Manager (Water) for someone who has a passion for Operations & Maintenance and leading sustainable improvements large, complex operational teams. You will drive the performance of Yorkshire Water's most expansive assets and their associated compliance and regulatory interactions. With a strong track record of running high performing teams to deliver brilliant compliance and Health and Safety performance at a cost Yorkshire folk are prepared to pay, you will utilise the most appropriate mix of in-house and outsourced skills to deliver the best possible outcomes for Yorkshire.

This role will have financial accountability for circa £10 million operating budget, leading the transformation for the function, enabling modernisation of ways of working and reducing the cost of failure through implementation of Dynamic Asset Maintenance, adapting to new regulatory water quality drivers and embracing our operational asset management system (ERP).

Right for the Environment

• Work with the Manager of Asset Planning to operationalise great Water Quality performance and reduce asset outage to achieve our CRI, UPO and EPA performance targets.
• Contributes to our net zero aspirations, plans for energy efficiency, EV transition and reducing energy use from our operations.
• Design and implement fit for purpose processes that are simpler for colleagues, better for the environment and provide greater value for customers.
• Work with our delivery partners to deliver better outcomes and making operations simpler and easier for colleagues.
• Ensure Yorkshire Water has an active role in industry-wide and regulatory discussions as well as consultation groups related to the development of policy.
• Create business cases and business plans when required, actively participating in the People Leader community.
• Represent the business externally in a professional and brand appropriate manner.

Creating a high performing team

• Create a truly inclusive, engaged and empowering environment to get the best out of our colleagues, driving top people engagement scores and making our working environment a great place
• Drive a culture of continuous improvement, with the right levels of coaching, training, and support for all colleagues
• Create and lead a high performing team with clear vision, objectives, and accountabilities
• Effectively advocate and role model our Yorkshire Water values and behaviours
• Be responsible for adhering to standards, policy, process, and systems and committing to making them simpler and more effective

Where you fit in:

As our Product & Process Manager you will

• You will have a proven track record of leading teams in a highly regulated environment. You can motivate, inspire and have shown how you can deliver better outcomes for customers and/or the environment at a lower cost. You have experienced professional adversity in the past and like our assets are resilient to operational leadership challenges. Finally, you can think strategically, get on with colleagues but importantly make tomorrow better than yesterday.
• Our people: up to 15 direct reports who provide the O&M and optimisation input to a number of our clean water treatment works to safely receive and treat our regions raw water.
• The continuous improvement of our operations, working with colleagues in making our operations even more efficient and effective

What skills & qualifications you will need:

• Have shown that nothing is more important than health, safety, and the environment for colleagues and customers.
• Have significant experience of leading or working with cross functional, service driven, O&M operations.
• Have created high performing, engaged and capable teams.
• Possess strong presentational, commercial, continuous improvement and operational experience capabilities.
• Has implemented efficiency and effectiveness improvements across departments, this is a business that needs to deliver better outcomes at a lower cost.

You will also benefit from having:

• Experience of Utilities leadership, water quality compliance or clean water operations.
• Lean, six sigma or equivalent qualification to align colleagues and teams to the business strategic objectives.
• Experience of coaching and training recognised of process improvement techniques.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea???

If you've got experience as a Product & Process Manager and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date – 13th July 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

In Short

• Industry Energy, Environmental & Agriculture
• Founded 2006
• Location WESTERN HOUSE, WESTERN WAY, BUTTERSHAW, BRADFORD, West Yorkshire BD6 2SZ
• Company size 0 - 49

What we’re all about

We look after communities, protect the environment, and plan ahead to look after Yorkshire’s water, today, tomorrow, always. 24/7, 365, we provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

That means over 5 million customers, and the millions of people who visit Yorkshire each year, rely on us, every day. 140,000 businesses also depend upon the water we supply and the wastewater we take away to provide goods and services that support the economy – not only in Yorkshire, but across the United Kingdom and beyond.

Our People

We provide water and waste water services to customers across the Yorkshire region. To do this we have around 8,000 people working for the company, including service partners. Working for Yorkshire Water involves roles which are focused on looking after the water environment and putting customers at the heart of everything we do.

A large number of our roles are operationally focused, working from water or waste water treatment sites, or operating the water and waste water network, across the Yorkshire region. You can be outdoors, working in all weathers. You will be using your technical mindset and problem-solving skills to deliver an excellent service to our customers and colleagues. We empower our people to use their own initiative, make decisions and generate new ideas. We also have a number of customer-facing roles – you could be on the telephone speaking to our customers, planning scheduled work or be out visiting our customers’ properties to resolve an issue they may have.

We have operational roles in the following business areas – Customer Field Services, Field Operations, Customer Experience, Energy & Recycling, Process & Pumping, Leakage, Water Quality, Engineering & Reliability and Operational Planning & Resilience.