Product Owner - Workplace Experience

Lloyds Banking Group; Halifax; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing initiatives

Job summary

Lloyds Banking Group in Halifax/Leeds is seeking a Product Owner for Workplace Experience to shape and deliver digital products that create a safe, simple and efficient workplace for colleagues. You will own the roadmap and backlog, collaborating across People Platform, business, technology and partners.

You will translate needs into outcomes, epics and user stories, prioritise with data and insights, and drive innovations including automation and AI where it improves experience or efficiency.

Qualifications

• Customer feedback and insight to anticipate needs and shape joined-up workplace experiences.
• Translate data and service information into clear product requirements and priorities.
• Apply sound judgement balancing colleague outcomes, value, delivery, cost and risk.
• Build consensus across business, tech, operations and supplier relationships.
• Define product roadmaps and manage end-to-end development for timely delivery.
• Knowledge of AI tools and how to apply rules and procedures to workplace services.

Responsibilities

• Own the product vision, strategy, roadmap and prioritised backlog, balancing colleague needs, business value, risk, cost and technical sustainability.
• Turn workplace needs into clear outcomes, epics, features and user stories, working with engineering, architecture, design, operations and business specialists from discovery through to implementation.
• Use data, colleague insight and operational performance to prioritise improvements and measure adoption and outcomes.
• Identify opportunities to simplify journeys, reduce manual processes and use automation and AI where they can demonstrably improve colleague experience or efficiency.
• Build effective relationships across workplace services, technology, risk and third-party suppliers, creating clarity around priorities, dependencies and trade-offs.
• Ensure security, privacy, accessibility, operational resilience, Health & Safety and other relevant controls are considered throughout the product lifecycle.

Skills

Customer Centricity

Customer Insights

Decision Making

Managing Key Relationships

Product Delivery

AI Literacy

Domain Knowledge

Agile Methodology & Tools

Job description

JOB TITLE: Product Owner - Workplace Experience

LOCATION(S): Halifax and Leeds

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

About this opportunity

The Product Owner for Workplace Experience is accountable for shaping, building, delivering and continually improving digital products and services that enable a safe, simple and effective workplace experience for colleagues.

Working across People Platform and with business, technology and third-party partners, the role owns products supporting areas such as Facilities Management and workplace helpdesk services, Event Management, Travel, and Health & Safety.

The Product Owner will translate colleague and business needs into a clear product vision, roadmap and prioritised backlog, ensuring products make it easier for colleagues to access workplace services while improving operational efficiency, automation, insight and control.

What you'll be doing:

• Own the product vision, strategy, roadmap and prioritised backlog, balancing colleague needs, business value, risk, cost and technical sustainability.
• Turn workplace needs into clear outcomes, epics, features and user stories, working with engineering, architecture, design, operations and business specialists from discovery through to implementation.
• Use data, colleague insight and operational performance to prioritise improvements and measure adoption and outcomes.
• Identify opportunities to simplify journeys, reduce manual processes and use automation and AI where they can demonstrably improve colleague experience or efficiency.
• Build effective relationships across workplace services, technology, risk and third-party suppliers, creating clarity around priorities, dependencies and trade-offs.
• Ensure security, privacy, accessibility, operational resilience, Health & Safety and other relevant controls are considered throughout the product lifecycle.

This is an opportunity to shape digital workplace experiences that colleagues use to get things done every day. You'll be able to connect colleague needs with technology and operational improvement, bringing together services that have traditionally been experienced separately.

What you'll need

• Customer Centricity - using colleague feedback and insight to anticipate needs and shape joined-up, outcome-focused workplace experiences.
• Customer Insights - drawing insight from data and service information and translating it into clear product requirements and priorities.
• Decision Making - applying sound judgement when balancing colleague outcomes, business value, delivery, cost, risk and technical considerations.
• Managing Key Relationships - building consensus across business, technology, operations and supplier relationships, including constructively managing competing priorities.
• Product Delivery - defining product roadmaps and managing end-to-end product development, enabling teams to deliver quality products at pace.

And any experience of this would be really useful

• AI Literacy - applying an understanding of AI tools and appropriate rules and procedures to opportunities for improving workplace services.
• Domain Knowledge - applying relevant business, risk and technical context to workplace services such as Facilities Management, events, travel or Health & Safety.
• Agile Methodology & Tools - applying agile principles and practices to support effective delivery and continuous improvement.

This is a place for you...

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies