Product Owner - Hybrid Cloud

Serco; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - 90,000; Full time

Job description

Are you an experienced Hybrid Cloud Product Owner with a strong technical background and a passion for driving cloud infrastructure strategies? Join Serco’s UK & Europe division as a Product Owner – Hybrid Cloud, where you will define, plan, and deliver the vision for Serco’s hybrid cloud infrastructure. You will work closely with stakeholders to understand their needs, prioritise features, and guide development teams to ensure the successful implementation of secure and scalable hybrid cloud solutions.

We are looking for a strategic leader with agile product delivery expertise, strong stakeholder management skills, and deep technical knowledge of cloud infrastructure.

Main Responsibilities:

• Develop and communicate a clear product vision and strategy for the hybrid cloud infrastructure.
• Collaborate with stakeholders to gather requirements and translate them into a prioritised product backlog.
• Work closely with development teams to ensure the delivery of high-quality hybrid cloud solutions.
• Define and monitor key performance indicators (KPIs) to ensure hybrid cloud products meet performance and reliability standards.
• Stay informed about market trends and emerging technologies to keep Serco’s hybrid cloud infrastructure competitive.
• Identify and mitigate risks associated with the hybrid cloud environment.
• Ensure all hybrid cloud products adhere to security standards, compliance requirements, and regulatory policies.
• Oversee upgrade and patch management to maintain system integrity and performance.
• Work with the Service Asset and Configuration Management (SACM) team to track and manage cloud assets.
• Drive continuous improvement by refining processes and workflows.
• Act as an escalation point for complex technical incidents.

What You’ll Need:

• Extensive experience in cloud engineering, IT infrastructure management, or product ownership.
• Strong knowledge of major cloud platforms (AWS, Azure, Google Cloud) and hybrid cloud integration.
• Expertise in cloud security best practices, compliance standards, and cost management.
• Experience with DevOps tools, automation, and infrastructure as code (IaC).
• Proficiency in containerisation technologies such as Docker and Kubernetes.
• Strong understanding of networking, VPNs, firewalls, and cloud-based security protocols.
• Familiarity with ITIL best practices for incident, problem, and change management.
• Experience in Agile/Scrum methodologies and working in an Agile environment.
• Strong decision-making and analytical skills, with the ability to manage complex technical challenges.
• Excellent stakeholder management and communication skills, capable of influencing technical and non-technical audiences.
• Experience in budget management and resource allocation.
• Relevant certifications such as Certified Scrum Product Owner (CSPO), Microsoft Certified Azure Administrator, or AWS Certified Solutions Architect are desirable.

What we offer:

• Company car.
• Bonus scheme – 10% exceeding targets.
• Life assurance.
• Up to 6% contributory pension.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.