Product Owner - Hotel Management System

Princess Cruises; Southampton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the cruise industry seeks a Product Owner for their Hotel Management System, located in Southampton. This exciting role involves overseeing the development of a new system across multiple ships, prioritising tasks, and collaborating with various teams to enhance operational efficiency. Applicants should have a robust background in hotel management, particularly in the cruise sector, and a strong understanding of Agile methodologies. This permanent full-time position offers hybrid working and comprehensive benefits, making it a great opportunity for leaders passionate about technology and innovation.

Benefits

Employee Discounted Cruising

Annual bonus

Minimum 25 days leave

Health assessment

Electric Car and Cycle to Work schemes

Qualifications

• Essential experience in hotel management, ideally within the cruise industry.
• Familiarity with Scrum or Agile principles.
• Knowledge of hotel management systems.

Responsibilities

• Participate in platform selection and procurement.
• Create and prioritise the backlog for the new hotel management system.
• Oversee design and deployment lifecycle.

Skills

Hotel Management Experience

Communication

Team Player

Outcome Focused

Education

Certified Agile/Product Qualification

Tools

JIRA

Job description

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Product Owner - Hotel Management System, Southampton

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Client:

Princess Cruises

Location:

Southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0e33700414c2

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Carnival UK is in search of a Product Owner (Hotel Management System) to support the roll out of a new, innovative hotel management system across 11 ships in our P&O Cruises and Cunard fleet.

This role is a rare and exciting opportunity to join the product journey at inception as we collaborate with our sister brands to identify and procure a future-fit HMS to replace the existing platform.You willdeliver a programme of continuous development, working closely with the Product Director and business stakeholders, ship and shore, to deliver regular value-add feature releases in partnership withyourteam - including business analysts, solution architects, development, and test teams.

You willestablish, translate and communicate the product vision, backlog, and priorities to the development team based on value, ensuringyourrationale is understood and applied.You willtake ownership of agreed features and business owner relationships, shaping and refining user stories for development scoping and sizing, holding regular sync meetings to keep relevant parties updated with roadmap movements, and facilitating key agile ceremonies. The roadmap will also include critical dependencies to streamline and simplify the existing HMS.

Your Responsibilities Will Include:

• Solution Selection: Participate in the platform selection and procurement phases to replace our existing hotel management system.
• Backlog Management: Create and prioritise the backlog for the new solution that will include business and technology change
• Deployment and Improvement: Oversee the design and deployment lifecycle plus subsequent improvement phases.
• Communication: Liaise with senior management and ship teams to ensure smooth implementation.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK Level 07, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Product Owner (Hotel Management System), we're looking for:

• Hotel Management Experience: Essential experience in hotel management, a bonus if this is within the cruise industry.
• Product Background: Familiarity with Scrum or Agile principles and experience with JIRA.
• Hotel Management Systems: Knowledge of property management systems or hotel management systems.
• Certified Agile/Product Qualification: Essential for the role.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who are:

• Decisive: Ability to make and stand by decisions, explaining them clearly.
• Team Player: Strong team player who fits well with Carnival's people centric culture.
• Communication: Effective communicator with all levels of the organisation, including senior management ship and shore.
• Outcome Focused: Driven by KPIs and success measures, with a strong focus on achieving outcomes.
• Motivational: Energetic and able to keep the team's morale high throughout the programme.

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

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