Product Owner - D2C Products

JAAQ; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A mental health platform in London seeks a talented Lead Product Owner to drive the strategy, design, and delivery of its web and app products. You will collaborate with cross-functional teams to enhance user experience and manage key stakeholders. Ideal candidates have a strong background in user-centred design and agile development. This role offers competitive compensation, benefits, and a chance to impact mental health accessibility.

Benefits

Private Medical Healthcare

Gym Membership

Professional Development Budget

Breather Days

Qualifications

• Proven experience as a senior or lead product owner or manager.
• Strong background in user-centred design and agile product development.
• Exceptional stakeholder management and communication skills.

Responsibilities

• Define and deliver the product vision, strategy, and roadmap.
• Drive user-centred design, ensuring meaningful data collection.
• Collaborate with engineers and designers, prioritising work.

Skills

User-centred design

Stakeholder management

Agile product development

Technical delivery

Job description

About JAAQ

JAAQ (Just Ask A Question) is a pioneering mental health platform that leverages interactive video technology and AI to provide users with access to insights from world-leading experts and individuals with lived experiences. Our mission is to help the mental health of one billion people and democratise mental health support, making it accessible, engaging, and stigma-free for everyone.

We are a B2B2C company with a growing consumer-facing platform aiming to reach millions of MAU every month. Currently, we operate in over 90 markets, with the UK and US as our primary focuses. We also have a range of B2B propositions, including JAAQ Studio and JAAQ At Work, with more launching through 2025. Our ambitions are big and unmatched in the mental health and wellness space. Our platforms have answered over 2 million questions, and we work with over 350 doctors, clinicians, celebrities, and people with lived experience, a number that grows weekly. Want to help a billion minds? Read on…

And want to get a real feel for JAAQ? Look no further…

Role Overview

We’re looking for a Lead Product Owner to manage and drive the continuous improvement of our public-facing web and app products (built in React Native).

As a Lead PO, you will own and run the strategy, design, development, and delivery of these high-impact products. You’ll work closely with our VPs of Product, Design, and Engineering, engineers, Tech Leads, Product Managers, and cross-functional teams to deliver ongoing improvements based on data and evidence of need. You’ll navigate complexity, balancing business and stakeholder needs while ensuring a great user experience.

Key Responsibilities

• Define and deliver the product vision, strategy, and roadmap.

• Drive user-centred design, ensuring meaningful data collection and meeting real user needs.

• Collaborate with engineers and designers, making informed technology decisions and prioritising work.

• Work with compliance colleagues to ensure products are safe, ethical, accessible, and data handling is compliant.

• Lead stakeholder management and communication, fostering efficient collaboration across the business.

• Manage competing priorities and navigate complexity confidently.

What We Are Looking For

• Proven experience as a senior or lead product owner or manager, managing and improving live products.

• Exceptionally organised, with a track record of technical delivery.

• Strong background in user-centred design and agile product development.

• Experience in entertainment, info-tainment, or education tech is a plus.

• Experience launching an AI product is a plus.

• Knowledge of the UK health system and/or experience in healthtech is a plus.

• Exceptional stakeholder management and communication skills.

• Comfortable working in a hybrid model (2-3 days/week in our London office).

Why Join JAAQ?

• Be part of a mission-driven organisation making a tangible difference in mental health accessibility.

• Collaborate with a passionate, innovative, and supportive team.

• Opportunity to shape the content landscape of a rapidly growing platform.

• Competitive compensation, outstanding benefits package, and equity options — a chance to own the future of JAAQ.

• Private Medical Healthcare, Gym Membership, and Professional Development Budget.

• Breather Days (for when you need to take time out at short notice to rest and recoup).

JAAQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.