Product Owner - Customer Relationship Manager

NatWest Group; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial services company is looking for a driven Product Owner for CRM to lead the product vision and roadmap. This hybrid role involves working with Agile teams to enhance customer experience, manage the product backlog, and ensure alignment with strategic goals. Candidates should have experience in delivering Microsoft Dynamics solutions and a strong understanding of product development in financial services.

Qualifications

• Experience with Agile teams and frameworks.
• Hands-on experience leading CRM product delivery.
• Proven track record in financial services.

Responsibilities

• Own and drive the product vision for the CRM platform.
• Help break down features into stories and priorities.
• Analyze client insights and recommend improvements.

Skills

Agile methodologies

Microsoft Dynamics solutions

Leadership skills

Product development techniques

Job description

Join us as a Product Owner for CRM (Customer Relationship Management) within Wealth

This is an opportunity for a driven Product Owner to take on an exciting new career challenge

• You’ll understand and deliver the vision of a product from the point of view of customer, end user or stakeholder, leading a team towards this vision
• It’s a chance to have a tangible effect on our function, put your existing skills to the test and advance your career
• You'll work from home some of the time, but you'll also spend at least two days a week working in the office

What you'll do

You'll own and drive the product vision and roadmap for the new CRM platform for Coutts, envisioning future client needs based on thorough market understanding. You'll ensure stories and enablers meet the acceptance and quality criteria and are aligned to the vision, features and objectives.

In addition, you'll:

• Be accountable for the team backlog and help break down features into stories and priorities
• Analyse client insight, market and competitor analysis, along with the commercial performance of the product set, to enhance the proposition offering across all franchise journeys
• Recommend improvements to the client experience, and drive these through to implementation to improve client acquisition, development and retention
• Demonstrate commercial responsibility for the product set with end-to-end profit and loss view, including benefits realisation
• Partner with Finance to ensure budgets align with client journey performance

The skills you'll need

You'll need a good understanding of Agile methodologies, with experience of working in an Agile team and the ability to relate everyday work to the strategic vision of the feature team with a strong focus on business outcomes. You'll also have h ands-on experience leading CRM product delivery, collaborating across business and technology teams to align with strategic goals.

You’ll also need:

• A proven track record of delivering Microsoft Dynamics solutions, ideally in banking or financial services
• Knowledge of product development and management techniques
• Experience of changing team or department mindsets, culture and structure
• Experience of working with delivery teams and knowledge of collaboration techniques
• Strong leadership skills with proven product experience in the financial services industry and a focus on delivering customer value
• An excellent track record of meeting objectives in deadlines and budget

Hours

35

Job Posting Closing Date:

31/07/2025 Ways of Working:Hybrid