Product Owner - Colleague Collaboration

MAG (Airports Group); Liverpool City Region; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

MAG is seeking a Technology Product Owner to shape innovative technology solutions and optimize M365 products at Manchester Airport. In this permanent role, you will focus on user experience, collaboration tools, and drive service innovation with strong relationships across teams.

Benefits

Bonus scheme

10% company contribution pension

25 days holiday plus bank holidays

Free parking

Subsidised public transport

Company discounts

2 volunteering days per year

Free Virtual GP service

Care Concierge service

Qualifications

• At least 3 years’ experience with Microsoft 365.
• Excellent knowledge of M365 platform and applications.
• Experience working in Agile environments.

Responsibilities

• Drive development and delivery of Microsoft 365 products.
• Lead on shaping communications and adoption engagement.
• Assess and manage main changes in M365 components.

Skills

Agile methodology

Communication

Customer-centric

Technical Product Management

Data-driven approaches

Job description

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• Based at Manchester Airport
• Permanent Role
• Flexible/Hybrid working for a better work/life balance
• We are proud to be a diverse employer, and we welcome candidates from all backgrounds

Manchester Airport Group
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
• Bonus scheme
• 10% company contribution pension
• 25 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The Role
As a Technology Product Owner at MAG, you will play an integral role in shaping the future of our innovative technology solutions. You will be responsible for driving the development, optimisation, and delivery of cutting-edge products that align with the company’s overall product vision and business strategy, whilst supporting and enhancing collaboration amongst our colleagues. Your technical expertise and strategic mindset will ensure that products not only meet our colleague and customers needs but also maintain scalability, performance, and technical excellence. Collaborating closely with engineering, design, and cross-functional teams, you will translate complex business requirements into clear technical requirements, whilst fostering a culture of continuous improvement and innovation. By leveraging your deep understanding of technology and product, you will contribute to delivering world-class solutions that drive operational efficiency and enhance the overall user experience. For this particular role, you’ll be the go-to and subject matter expert primarily for the Microsoft 365 product set but other products that support colleague collaboration such as productivity tools, whiteboarding and meeting management. The key areas of focus will be:

• Being responsible for assessing the main changes in M365 and its component products and understanding how adoption and rollout of new tools and features can be delivered.
• Establish effective working relationships with SME’s in the Technology Operations teams and promote service innovation so that the component products (e.g. SharePoint, Exchange, etc.) are managed, service is not affected and improvements are made.
• Lead on shaping communications and adoption engagement around M365 changes, projects, policies, training and recommended use within the organisation.
• Create, own and run an M365 governance forum
• Consolidate and promote other products that support colleague collaboration and productivity and manage the rollout and usage of these.

What will make you successful?
You’ll have at least 3 years’ experience of working with Microsoft 365 with an excellent knowledge and understanding of the platform and component applications from a technology perspective. You’ll be used to working in an Agile way and using data driven approaches to monitor product performance and optimise features to improve user experience and efficiency. You’ll have experience of aligning M365 products with IT architecture and strategy as well as being commercially astute and an effective communicator with a customer-centric mindset. You will also have experience of blending technical products into an operational context and therefore an understanding of how people, process and technology align.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing [e-mail]

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity