Product Owner – Charging on the go

Motability Operations Ltd; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading mobility solution provider in the UK is seeking a Product Owner to lead the development of accessible public charging solutions. You will define the product roadmap, manage the backlog, and collaborate with stakeholders to improve user experience for disabled customers. This role offers a hybrid working environment and includes numerous employee benefits.

Benefits

Competitive reward package

15% non-contributory pension

28 days annual leave

Volunteering day

Funded Private Medical Insurance

Life assurance

Qualifications

• Experience as a Product Owner or Product Manager in connected services.
• Demonstrated ability to develop partnerships and integrate third-party data sources.
• Strong understanding of accessibility standards and inclusive design.
• Evidence of customer-first thinking, particularly in service equity.

Responsibilities

• Lead the product roadmap for public charging, focusing on accessibility.
• Own and manage the product backlog to improve usability.
• Collaborate with CPOs and advocacy groups to co-design features.
• Track KPIs to drive improvements based on customer feedback.

Skills

Product ownership

Accessibility standards

Stakeholder communication

Customer-first thinking

Data integration

Job description

About The Role

We’re looking for a commercially aware and mission-driven Product Owner to lead the development of accessible, affordable and confidence-inspiring public charging solutions for disabled customers. As Product Owner – Charging on the Go, you will shape how Motability Operations enables on-the-go EV charging that genuinely works for our community — not just technically, but physically, financially, and experientially.

You will drive strategic partnerships, accessibility data integration, and customer-facing feature development within a multi-disciplinary squad. This is a key role in making sure that the transition to electric is possible for all, regardless of where or how a customer needs to charge.

Key Responsibilities

• Strategic Roadmap & Vision
  • Define and evolve the roadmap for public charging that reflects the physical accessibility, roaming availability, and pricing needs of our customers
  • Lead the product thinking behind how we surface accessibility data, coordinate with charging networks, and shape the Go App experience
  • Translate the strategy into deliverable features, partnerships and journeys — from pricing models to review templates
• Backlog Ownership & Delivery
  • Own and manage the product backlog, prioritising initiatives that improve access, usability and cost for public charging
  • Create well-formed user stories and acceptance criteria that reflect the lived experience of disabled EV users
  • Guide delivery on initiatives such as CPO data integrations, site accessibility reviews, and app enhancements in collaboration with Electroverse
• Customer & Stakeholder Engagement
  • Collaborate with CPOs (Charge Point Operators) to develop scalable and reliable data-sharing models
  • Partner with advocacy groups (e.g. Disabled Motoring UK) and research teams to co-design features and prioritise user pain points
  • Ensure insights from pilots, reviews and on-the-ground accessibility audits feed directly into delivery priorities
• Agile Team Leadership
  • Lead sprint planning, review and prioritisation in partnership with Scrum Master and squad team
  • Foster a delivery rhythm that builds iteratively toward quarterly and longer-term value outcomes
  • Act as point of escalation for accessibility or regulatory issues within the public charging space
• Measurement & Continuous Improvement
  • Track KPIs including usage of public charging, customer satisfaction, app engagement, and accessibility coverage
  • Drive improvements based on data gathered from site visits, customer feedback, and partner performance
  • Maintain focus on delivering the most impactful charging experience improvements for those with the least flexibility

About You

You are a systems thinker who thrives in a cross-functional environment. You’re energised by the challenge of making complex physical and digital infrastructure work for real people — and you’re motivated by a desire to make transport more equitable, inclusive and customer-first.

Minimum criteria:

• Experience as a Product Owner OR Product Manager in connected services, mobility, accessibility, or consumer platforms.
• Demonstrated ability to develop partnerships OR integrate third-party data sources/APIs.
• Strong understanding of accessibility standards OR inclusive design/UX.
• Evidence of customer-first thinking, particularly in service equity and inclusion.
• Skilled in prioritisation and communication, balancing delivery, customer needs, and stakeholder expectations.

Desirable criteria:

• Experience with EV roaming platforms OR CPO APIs (e.g. Electroverse).
• Knowledge of public sector accessibility regulations or consumer rights in transport
• Comfort navigating legal and ethical considerations in public infrastructure data collection

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

We find solutions
We drive change
We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.