Product Owner

Citation Canada; Wilmslow; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days of holiday plus bank holidays

Birthday off

Extra time for newlyweds or new pet parents

Community volunteer days

Job summary

Citation Canada is looking for a Product Owner to join their Safety team in a hybrid role. You will define product strategy, enhance customer experiences, and lead product performance measures to benefit SMEs. This position demands proactive collaboration with engineering and cross-functional teams to achieve measurable value.

Ideal candidates should have experience in tech-enabled environments and strong strategic capabilities. The position offers autonomy and the chance to make a significant impact on our clients' operations.

Qualifications

• Proven experience owning digital products in a tech-enabled environment.
• Strong strategic capability, combined with hands-on delivery experience.
• Fluency in user-centred design principles.

Responsibilities

• Define and deliver product strategy for one or more product areas.
• Own product performance—tracking and improving key metrics.
• Drive discovery and prioritization of product decisions.
• Shape product roadmaps balancing ambition with feasibility.
• Collaborate with cross-functional teams to ensure planning and delivery.

Skills

Digital product ownership

Customer empathy

Strategic thinking

Stakeholder management

User-centred design

Agile methodologies

AI tools awareness

Job description

Location: Hybrid (2–3 days per week in office)

At Citation Group, our product vision is simple but ambitious: to become an essential part of our clients’ everyday operations. We’re building a connected ecosystem of software and services that help SMEs run more efficiently, stay compliant, and grow with confidence—all in one place.

Our product portfolio spans HR, Health & Safety, certification, and beyond—supporting day‑to‑day tasks and long‑term business goals alike. As a Product Owner in our Safety team, you’ll take ownership of features in our H&S system that sit at the heart of this vision. Whether it's improving existing customer flows, surfacing insights, or unlocking new value through AI, you’ll help shape intuitive, high‑impact experiences that deliver measurable value for clients and the business.

What You’ll Be Doing

• Define and deliver product strategy for one or more product areas, ensuring alignment to group objectives and client needs.
• Own product performance—tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.
• Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.
• Shape product roadmaps that deliver both short-term value and long-term differentiation—balancing ambition with feasibility.
• Work directly with your engineering teams, ensuring a well‑maintained and clearly prioritised backlog that delivers value early and often.
• Champion simplicity and usability—ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.
• Embed AI tools and automation into both internal product processes and client‑facing features to enhance productivity, insight and decision‑making.
• Collaborate cross‑functionally with Commercial, Service, Marketing and Data teams to ensure joined‑up planning and delivery.
• Ensure clarity of direction through high‑quality briefs, user stories, documentation and communication—guiding development with purpose.
• Act as the product expert, maintaining a deep understanding of your product’s role, performance, and opportunities for growth.

What We’re Looking For

• Proven experience owning digital products in a tech‑enabled or service‑oriented environment.
• A commercially minded product thinker who blends customer empathy with business acumen.
• Strong strategic capability, combined with hands‑on delivery experience.
• Excellent communication and stakeholder management skills—able to influence at all levels.
• Comfort working in environments with multiple brands, systems or legacy constraints.
• Fluency in user‑centred design principles, with a sharp eye for UX and simplicity.
• A pragmatic approach to Agile, focused on outcomes rather than rituals.
• Awareness of how AI tools (e.g. generative, predictive, assistive) can be applied to enhance user experience or operational efficiency.

What’s In It For You

• The chance to shape meaningful products that impact thousands of businesses.
• High‑autonomy role within a growing product function committed to innovation.
• Exposure to group‑level strategy and decision‑making.
• A collaborative culture that values initiative, experimentation, and customer‑first thinking.
• 25 days of holiday (plus bank holidays), your birthday off, and extra time for newlyweds or new pet parents.
• Community volunteer days, and tailored support for growing families.