Product Owner

Newson Clinic; West Midlands Combined Authority; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading health services company in the West Midlands Combined Authority is searching for a Mobile App Product Owner to manage the product backlog and collaborate with development teams. The role emphasizes delivering a functional mobile experience, requiring strong UX design skills and familiarity with analytics tools. Ideal candidates are adaptable and thrive in a startup atmosphere, ensuring user value aligns with strategic goals.

Benefits

Competitive salary

25 days paid annual leave

Pension scheme

Gym discounts

Access to technology vouchers

Qualifications

• Proven experience as a Product Owner or similar role in mobile app development.
• Solid understanding of agile principles and ceremonies.
• Excellent stakeholder management skills.

Responsibilities

• Own and refine the product backlog.
• Work closely with developers and designers to drive high-quality releases.
• Act as the voice of the customer and the business.

Skills

Product Owner experience

UX Design capability

Agile principles

Familiarity with tools

Analytics platforms

Stakeholder management

Analytical thinking

Teamwork skills

Tools

Notion

Jira

Figma

Firebase

Google Analytics

Job description

Our Vision

Improving the health, wellbeing and lives of all our patients

Our Mission

Our vision will be achieved by us continuing to listen, educate, empower and enable our users to have choice and control over their health and wellbeing they are at the heart of everything we do.

Our approach is inclusive, innovative and informed by the latest scientific knowledge and research, as well as using our clinical expertise and experience to deliver the best personalised information and knowledge.

We are leading the way in research and education; we ensure women are informed and supported with the best advice and information when managing hormonal changes.

Our individualised approach ensures the optimal treatment options are available and our patients are central to all decision-making processes.

Position

Were looking for a Mobile App Product Owner who thrives in a fast-paced, founder-led environment. Youre passionate about delivering beautifully functional mobile experiences and love the rhythm of agile product development and have the following atttributes:

• Proven experience as a Product Owner or similar role in mobile app development.
• Strong and demonstrable UX Design capability as appropriate for a widely used mobile app.
• Solid understanding of agile principles and ceremonies (Scrum/Kanban preferred)
• Familiarity with tools such as Notion, Jira, Confluence, Figma, Firebase, App Store Connect and Google Play Console
• Comfortable using and interpreting dashboards and reports in analytics platforms such as Looker, Mixpanel, Amplitude or similar
• The ability to work with raw data and SQL.
• Excellent stakeholder management skills. Credible, proactive and clear under pressure across a diverse range of stakeholders, internal and external.
• Comfort operating in a start-up or scale-up environment where not everything is fully defined.
• Confident translating vision and user needs into structured plans and prioritisation logic.
• Strong analytical thinking, with the ability to use data to guide decisions
• Strong teamworking skills with excellent social and emotional intelligence.
  
  

Bonus If You Have

• Experience working on high volume consumer-facing apps with high user expectations
• Understanding of mobile analytics architecture and tagging strategies
• Familiarity with backend systems, APIs and mobile release processes.
  
  

Requirements

As our Mobile App Product Owner, youll take ownership of our mobile product backlog and roadmaps acting as the linchpin between our talented development team and business stakeholders, including close collaboration with the founders, leadership, users and our business functions.

Youll play a central role in ensuring our app delivers value to users while aligning with strategic our goals. Youll work in a fully functional, well-established agile team. Your focus will be on clarity, consistency, and continuous delivery. Your domain is mobile-first, so experience shipping native apps and working expertly within the nuances of mobile app stores is important.

Flexibility, and adaptability are essential and you will be required to undertake a range of tasks as may reasonably be expected in a rapidly growing and wildly successful user centred app.

What You'll Do

Own and refine the product backlog:

• Write and prioritise clear user stories, acceptance criteria, and backlog items, maintaining a constant state of readiness for development.
• Weekly calls with development partner to confirm alignment.
• Raising and prioritising maintenance/support tickets with development partner.
• Summarising feature requirements into written briefs, which our development partner can use as a starting point for a formal design process.
  
  

Champion Delivery

• Work closely with developers and designers in regular stand-ups, reviews and retrospectives to drive continuous, high-quality releases for our users.
• Design/spec feedback via close collaboration with our development partners, helping guide the UX&UI designs.
• Acceptance testing/validating delivered builds.
  
  

Bridge Business And Tech

• Act as the voice of the customer and the business, aligning user needs with founder vision and technical feasibility.
• Listening to the recurring feedback coming through in app reviews and customer service feedback.
  
  

Engage Stakeholders

Facilitate decision-making with stakeholders through workshops, demos and clear communication of progress, trade-offs and roadmaps.

Navigate Ambiguity

Embrace changing priorities, rapidly shifting feedback and evolving business goals. Youll bring structure without rigidity.

Focus On Outcomes

Define, track and iterate against key product and business metrics including but not limited to:

• Daily/Monthly Active Users (DAU/MAU)
• User retention (e.g. D1, D7, D30)
• Funnel conversion rates
• Session length and frequency
• Crash rates and app performance
• App store ratings and reviews
• Feature adoption and usage trends
  
  

Drive Mobile Excellence

• Understand the app lifecycle end to end, from SDKs to deployment pipelines to App Store and Google Play schedules, guidelines and optimisation.
• Competitor research - Regularly staying up-to-date with what apps in similar spaces are doing, what works, what doesnt how we can differentiate and add value to users.
  
  

Leverage Data Tools

Collaborate with marketing and social medial teams using data and analytics on platforms like Looker, Firebase, Amplitude, Mixpanel and Google Analytics for mobile. Extracting insights, monitoring KPIs, and making informed product decisions and bringing innovative ideas to the team.

• Quantitative user research - Creating dashboards to measure success of features, exploring user behaviours.
  
  

Qualitative user research - Carrying out surveys, focus groups etc with customers, whether based on existing app functionality or prototypes/ideas of new functionality.

Other Information

Humanity

We listen to and aim to understand each individuals needs with empathy, compassion and respect. By supporting you, we ensure you are not alone and have the information you need to make informed decisions about your health and wellbeing.

We speak openly and kindly and always try to see things from others point of view. We do everything we can to ensure working with us is enjoyable and straightforward. We are passionate about helping people and we celebrate achievements and successes - no matter how small. Our work is more than a job to us, and we approach all tasks with optimism, enthusiasm and care

Innovation

We do not stand still. We believe we can always improve and are always exploring and embracing new methods and approaches in order to overcome barriers, taboos and inequalities facing womens health.

We have a progressive approach, we welcome feedback on our performance, and we see it as an opportunity to improve. We are always open minded when it comes to trying new things and we are empowered to highlight better ways of working. We want to keep learning, and we find ways to overcome barriers. We take responsibility for making things happen and view every day as an opportunity to progress.

Inclusivity

We know that everyone is unique and that our support needs to be personalised. We believe in accessibility for everyone regardless of their gender, race, the language they speak, their location or living situation. Support is open to not just women but their entire support network of friends, family, partners and colleagues.

We make everyone feel welcome and involve people as we know that no one person always knows best. We build strong relationships and nurture understanding by being warm and approachable, listening carefully to others and asking interested and relevant questions. We use language that is easily understood and ensure everyone is represented. We strive to make sure people are heard.

Integrity

We respect each other and women everywhere. By being open, honest and straightforward, we develop trusted relationships, and we always do the right thing. We maintain the highest quality across every element of our work. We believe in making a difference for women everywhere.

We act on evidence and without bias. We share our knowledge and communicate clearly. We help our colleagues by ensuring they have all of the support and information that they need. We know that working as a team makes us stronger and we treat everyone as an equal with respect and empathy. When we say we will do something, we do it.

Compensation And Benefits

A competitive salary as defined above.

Paid leave

Full time staff received 25 days paid annual leave in addition to the 8 bank holidays each year.

The company also operates a holiday purchase scheme for up to 5 days a year.

Pension Scheme

The Pension scheme is with Nest; employee contribution is 5% and employer contribution is 6%

Benefits - Provided by Benifex

Balance provides full time employees with an allowance of £750 per annum which equates to £62.50 per month (If you work part-time, this amount is pro-rated based on your contracted hours. For example, someone working at 0.4 full-time equivalent (FTE) would receive 40% of £750, which equals £300 per year, or £25 per month)

Employees Are Able To Choose From

• Technology Vouchers (Currys)
• Health Care Cash Plan provided by Simply Health
• Dental Plan provided by Simply Health
• Private Medical Insurance provided by PHC
  
  

We also offer

• Gym Discounts
• Access thousands of discounts on everyday essentials and major purchases with popular brands like Tesco, M&S, Apple, Currys, Booking.com, and more.
  
  

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