Product Owner

BUPA Care Homes (CFCHomes); Salford; Hybrid; GBP 70,000 - 94,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Annual bonus

Pension plan

Onsite gym

Job summary

Bupa is seeking a Product Owner to lead the Retention Squad, owning the strategy, roadmap and outcomes that grow our customer base. You will combine customer insight, commercial performance and business strategy to decide where to invest and how to deliver maximum value for customers and the business.

This highly visible role requires leading a multidisciplinary team, influencing senior stakeholders, and delivering measurable customer, commercial and retention outcomes through data-led

Qualifications

• Extensive experience as a Product Owner or equivalent with strategy and prioritisation responsibilities.
• Experience leading multidisciplinary teams with clear accountability and outcomes.
• Strong commercial acumen with ability to build business cases and track value delivery.
• Ability to use customer, performance and commercial insight to shape strategy.

Responsibilities

• Own and evolve the consumer retention strategy and roadmap aligned with business goals.
• Lead the Retention Squad with direction, prioritisation and delivery ownership.
• Make data-led prioritisation decisions balancing customer outcomes and risk.
• Build a pipeline of retention opportunities with clear success measures.
• Influence senior stakeholders across functions to secure support.
• Use insights to continuously improve retention performance.
• Create compelling narratives and reporting for senior leaders.

Skills

Product Owner experience

Stakeholder management

Data-driven decision making

Strategic thinking

Leadership of multidisciplinary teams

Job description

Product Owner

Salford Quays / London / Staines / Leeds - hybrid with 2 days in a Bupa office and this role will also require regular travel to our Staines office.

Permanent

Full time - 37.5 hours per week

£82k

We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.

Interview timelines :

• Stage 1 (Virtual Interviews): Week commencing 30th November
• Stage 2 (Face-to-Face Interviews): Week commencing 7th December

We make health happen: At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. As a Product Owner, you'll lead our Retention Squad and own the strategy, roadmap and outcomes that help us retain and grow our customer base. You'll bring together customer insight, commercial performance, and business strategy to make confident decisions about where we invest, what we prioritise and how we deliver the greatest value for our customers and the business. This is a highly visible role with responsibility for shaping retention strategy, influencing senior stakeholders, and leading a multidisciplinary team focused on delivering measurable customer, commercial and retention outcomes.

How you'll help us make health happen:

• Own and evolve the consumer retention strategy and roadmap, ensuring priorities align with customer needs, commercial opportunity, and business objectives.
• Lead the Retention Squad, providing clear direction, prioritisation and accountability for delivery and outcomes.
• Make data-led decisions on which initiatives to prioritise, scale, pause or stop, balancing customer outcomes, value, complexity, and risk.
• Build and maintain a pipeline of retention opportunities, ensuring clear ownership, success measures, and governance.
• Influence senior stakeholders across Product, Digital, Marketing, Operations, Data & Insight, Technology, Commercial and Risk teams to secure support and drive progress.
• Use customer, commercial and behavioural insight to shape decisions and continuously improve retention performance.
• Create clear, compelling narratives and reporting that help senior leaders understand performance, priorities, risks and opportunities.
• Champion a culture of continuous improvement, evidence-led decision making and fair customer outcomes.

Key Skills / Qualifications needed for this role:

Essential

• Extensive experience as a Product Owner, proposition leader, commercial leader or similar role, with responsibility for strategy, prioritisation, and measurable business outcomes.
• Experience leading multidisciplinary teams and creating clarity, accountability and focus on outcomes.
• Strong commercial acumen, including experience building business cases, sizing opportunities, assessing benefits and tracking value delivery.
• Proven ability to use customer, performance and commercial insight to shape strategy and make prioritisation decisions.
• Strong stakeholder-management and influencing skills, including experience working with senior leaders and executive-level stakeholders.
• Experience leading cross-functional change programmes across multiple business areas.
• Excellent written and verbal communication skills, with the ability to turn complex information into clear recommendations and compelling narratives.

Desirable

• Experience in customer retention, customer lifecycle management, subscription, membership, or insurance businesses.
• Experience working within a regulated environment, particularly FCA-regulated financial services.
• Product management, Agile, leadership or change-management qualifications.

What you'll bring

• Strategic thinking and strong commercial judgement.
• Confidence making decisions and managing competing priorities in a complex environment.
• Outstanding stakeholder-management and influencing skills.
• A customer-first mindset with a commitment to delivering fair outcomes.
• The ability to challenge constructively, navigate ambiguity and drive progress.
• Strong leadership capabilities, with a focus on developing people and building high-performing teams.
• Resilience, adaptability, and a passion for continuous improvement.

Benefits

• Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Annual performance-based bonus
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and makin