Product Owner

CLARION HOUSING GROUP LIMITED; London; Hybrid; GBP 48,000 - 68,000; Full time

Job summary

Join a leading housing association as a Product Owner, where you'll enhance user experiences through innovative digital products. This hybrid role involves working closely with cross-functional teams to deliver impactful solutions for Clarion's tenants. A passion for accessible user experiences and a clear understanding of customer needs will make an ideal candidate.

Benefits

Flexible working options

Career growth opportunities

Employee benefits supporting lifestyle

Qualifications

• Experience in managing product development and continuous improvement.
• Ability to work with cross-functional teams and stakeholders.

Responsibilities

• Own the product development and improvement roadmap.
• Research customer needs and prioritize solutions.
• Lead collaboration with multi-disciplinary teams.

Skills

Product delivery

Customer experience

Data understanding

Technology

Job description

• Location: Hybrid - London base location
• Salary: £48,988 to £67,358 per annum
• Hours: 36 hours per week - flexible options considered
• Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025and one of LinkedIn's Top Companies 2024

We're looking for Product Owners who want to make a difference.

Clarion Housing Group is a business for social purpose and our mission is to provide homes for those who need them most. Our Housing Association serves over 360,000 residents in 125,000 homes. Latimer, our property development arm, builds and sells thousands of homes each year. Find out more at clarionhg.com

As part of our Product & User Experience team, you will focus on unpicking complex services to create and improve simple, intuitive digital products for Clarion customers.

This is an exciting opportunity where you will play a key role in shaping experiences across a range of areas, like our chatbot, customer portal and web applications, working in multi-disciplinary pods with in-house technical teams.

As a Product Owner you will:

• Work together with a Product Manager owning the product development and continuous improvement roadmap for Clarion's tenants and household members.
• Research and understand customer needs and business problems and work with business and technology stakeholders to get solutions prioritised.
• Map and decompose large and complex processes considering the customer and frontline colleague experience, data flows and system integrations.
• Lead collaboration with the business and work with cross-functional teams, including design, software engineering, application, and data specialists, to design solutions.
• Plan and co-ordinate the delivery of new products and enhancements.

We're looking for candidates who understand multi-channel customer services and can get to grips with complex business problems. You'll be confident with product delivery, technology and data and have a passion for simple and accessible user experiences. If you can bring fresh perspectives to our team and you are eager to grow, then we want to hear from you!

This is an exciting opportunity to join our team.

Please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Thursday 10th July 2025 at midnight.

This is a hybrid role with a base location in London. Candidates should expect to work from the office up to 1 day per week. Occasional travel may also be required.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.