Product Owner

Richemont; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading luxury fashion company is seeking a Product Owner to enhance digital products and experiences. The role requires collaboration across teams to deliver customer-centric solutions, leveraging Salesforce tools and focusing on an integrated omnichannel strategy. Ideal candidates will bring 3-5 years of experience in luxury and strong Salesforce knowledge.

Qualifications

• Minimum of 3-5 years of experience as a Product Owner with a preference for luxury fashion.
• Proven experience working with Salesforce platforms and omnichannel integrations.
• Strong understanding of digital product management and agile methodologies.

Responsibilities

• Lead product development lifecycle for digital omnichannel solutions.
• Develop and maintain product roadmaps aligned with business goals.
• Define, track, and report on key performance indicators (KPIs).

Skills

Communication

Interpersonal Skills

Stakeholder Management

Analytical Skills

Education

Bachelor's degree in Business, Marketing, Fashion

Tools

Salesforce

Sales Cloud

Service Cloud

Commerce Cloud

Job description

HOW WILL YOU MAKE AN IMPACT?

The Product Owner will be responsible for leading the development and optimisation of digital products and experiences for Dunhill, with a strong focus on leveraging Salesforce tools and omnichannel integration. This role will collaborate with cross-functional teams including brand, marketing, technology, and operations to deliver high-quality, customer-centric solutions across multiple touchpoints. The ideal candidate will have proven experience in both the fashion industry and Salesforce implementation, along with a deep understanding of how to create a seamless omnichannel experience for luxury clients.

KEY RESPONSIBILITIES

• Lead the product development lifecycle for digital omnichannel solutions, ensuring that products align with business goals and deliver a cohesive customer experience across digital and physical touchpoints.
• Develop and maintain product roadmaps, ensuring alignment with business priorities, omnichannel initiatives, and strategic goals.
• Act as the primary liaison between stakeholders (business, Group Tech, digital design, back-end/front-end development) to prioritise and manage product backlogs, user stories, and requirements.
• Work closely with development agency & Salesforce, to enhance and optimise eCommerce, CRM, and other customer-facing platforms within Salesforce, ensuring alignment with omnichannel strategies.
• Define, track, and report on key performance indicators (KPIs) related to ensuring successful product delivery, omnichannel experiences and customer satisfaction.
• Ensure all product enhancements, features, and integrations provide a seamless and elevated experience for customers across all touchpoints, including online, mobile, and in-store.
• Manage and communicate product releases, coordinate user acceptance testing (UAT), and oversee deployment across omnichannel platforms.
• Collaborate with marketing, client experience, and retail teams to ensure that omnichannel solutions meet the brand's high standards and elevate customer engagement.
• Stay current on industry trends, customer preferences, and competitor offerings to inform product strategy and decision-making, particularly in the context of omnichannel retail.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Bachelor's degree in Business, Marketing, Fashion, or related field.
• Minimum of 3-5 years of experience as a Product Owner, with a strong preference for candidates with experience in the luxury fashion industry.
• Proven experience working with Salesforce platforms (Sales Cloud, Service Cloud, Commerce Cloud, etc.) and familiarity with omnichannel integrations.
• Strong understanding of digital product management, omnichannel strategies, and agile methodologies, with experience working across both online and offline channels.
• Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations and foster collaboration across departments.
• Knowledge of luxury menswear trends, customer profiles, and the importance of exceptional customer experience in high-end markets.
• Ability to manage multiple projects simultaneously, with a keen eye for detail and a passion for delivering high-quality, impactful products.

Preferred Skills:

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder).
• Experience in eCommerce and omnichannel retail in the luxury fashion industry.
• Strong analytical skills and experience using data to drive decisions and product improvements across digital and physical channels.
• Familiarity with design thinking, user-centered design, and UX/UI best practices for omnichannel platforms.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Head of E-Commerce

3rd stage – Interview with the Senior Client Director

4th Stage – Interview with the Senior Human Resources Manager

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

https://www.youtube.com/user/alfreddunhill/featured