Product Owner

MoneyPlus; Greater Manchester; Vor Ort; GBP 55.000 - 75.000; Vollzeit

Zusammenfassung

MoneyPlus is looking for a Product Owner to turn customer insight and strategic priorities into product improvements that clarify and improve IVA and DMP journeys. You will own priorities and work closely with Product, Engineering, Operations and Compliance to deliver compliant, effective solutions.

You will champion the customer journey from onboarding to completion, translate goals into backlogs and roadmaps, and collaborate with multidisciplinary teams to deliver iterative improvements that

Qualifikationen

• Turn customer or business problems into prioritized product delivery.
• Use data and feedback to inform priorities.
• Maintain an effective backlog across multidisciplinary teams.
• Balance customer outcomes with regulatory constraints.
• Translate strategy into clear actions for stakeholders.

Aufgaben

• Champion the customer journey from onboarding through resolution and plan completion.
• Translate goals into prioritized backlogs and development roadmaps.
• Collaborate with multidisciplinary agile teams to scope and deliver improvements.
• Monitor key metrics and use insight to guide decisions.
• Ensure regulatory requirements are considered in features and changes.
• Partner with cross-functional teams to support adoption and training.

Kenntnisse

Product ownership

Backlog management

Data-driven decision making

Stakeholder alignment

Agile delivery

Regulatory awareness

Jobbeschreibung

Help shape better customer and technology outcomes

Are you a Product Owner and looking for your next opportunity? Join MoneyPlus to turn customer insight, performance evidence and strategic priorities into product improvements that make our IVA and DMP journeys clearer, more effective and compliant. You’ll have meaningful ownership of priorities and work closely with Product, Engineering, Operations and Compliance.

What you'll be doing

• Champion the customer journey from onboarding through resolution and plan completion, considering digital and physical touchpoints.
• Translate strategic goals into product goals, prioritised backlogs and development roadmaps; make transparent trade-offs based on evidence.
• Work with multidisciplinary agile teams to scope, sequence and deliver product and process improvements.
• Monitor conversion, dropout, satisfaction, complaints and other agreed MI; combine quantitative and qualitative insight to guide decisions.
• Ensure Consumer Duty and other applicable requirements are considered in features and operational enhancements; support customer-outcomes testing and action planning.
• Partner with Product Development, Engineering, Operations, Compliance, Marketing, People and Finance; support training, QA and communications for change adoption.

What we're looking for

• Evidence of turning customer or business problems into prioritised product delivery and making clear trade-offs.
• Uses data, customer insight, MI and feedback to make decisions and explain priorities.
• Can manage an effective backlog and work with multidisciplinary teams through iterative delivery.
• Can balance customer outcomes, operational/commercial value and regulatory constraints; transferable evidence from comparable regulated environments is acceptable.
• Translates strategy and complex trade-offs into clear actions and keeps stakeholders aligned.
• We welcome transferable evidence. You do not need to match every desirable technology, sector or job-title label if you can demonstrate the underlying capability.

We provide First Aid for Finances, helping people move from crisis to control.

Our debt advice and solutions combine digital convenience with human care, supporting customers through some of the most challenging financial circumstances they may face.

• Meaningful ownership of customer journeys affecting people in financial difficulty.
• Influence over digital and operational change and the Technology Programme Roadmap.
• Cross-functional work spanning Product, Engineering, Operations and Compliance.

You’ll be joining an environment where there is real scope to improve what already exists as well as deliver new capability. The work involves genuine trade-offs across customer outcomes, delivery, quality and regulation.