Product Owner

TRIA; Bristol; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading UK organisation is seeking a Product Owner to enhance customer communication through CRM platforms. In this hybrid role based in Bristol, you'll drive the development of strategies that improve customer experience, collaborating with multiple teams. Key qualifications include solid Agile experience and proven CRM track record.

Benefits

Competitive salary + discretionary bonus

15% pension contribution

28 days holiday + purchase options

Private Medical Insurance

Electric/Hybrid car schemes

Wellbeing support and health screenings

Qualifications

• Experience as a Product Owner or Product Manager in Agile environments.
• Background in delivering CRM enhancements.
• Familiarity with multi-channel communications: email, SMS, in-app.

Responsibilities

• Lead development and optimisation of CRM platforms.
• Manage digital communication channels including email and SMS.
• Own and prioritise backlog and user stories.

Skills

Agile methodologies

CRM implementations

Backlog management

Stakeholder engagement

Cross-functional collaboration

Data analysis

Tools

JIRA

Confluence

Miro

Job description

Product Owner – CRM & Customer Experience

Bristol (Hybrid: 2 days remote per week)

Permanent | Excellent salary & benefits package

We’re partnering with a major UK organisation to recruit a Product Owner who will take ownership of their CRM platforms and customer communication channels — playing a pivotal role in how the business connects with hundreds of thousands of customers.

This is a hands-on delivery role with real impact: you’ll shape the roadmap, own the backlog, and work with cross-functional squads to deliver smarter, more personalised customer experiences across multiple channels.

The Role

• Lead the development and optimisation of CRM platforms (Salesforce, HubSpot, Braze, Iterable, Dynamics 365 etc.).
• Manage digital communication channels: push notifications, email, in-app, SMS.
• Own backlog management, user stories and prioritisation, ensuring maximum business and customer value.
• Collaborate across Product, Engineering, UX/UI, Data, and Business Analysis teams.
• Use data and analytics to track performance and inform future roadmap decisions.

What You’ll Bring

• Solid experience as a Product Owner or Product Manager in Agile environments.
• Proven track record delivering CRM implementations and enhancements.
• Knowledge of multi-channel customer communications (email, push, SMS, in-app).
• Confident in backlog management, prioritisation, and stakeholder engagement.
• Comfortable using Agile tooling (JIRA, Confluence, Miro).
• Understanding of software development lifecycles (technical knowledge helpful but not essential).
• Strong communicator who thrives in a collaborative, cross-functional environment.

Why Apply?

• Competitive salary + discretionary bonus
• 15% pension contribution (9% during probation)
• 28 days holiday + purchase options
• Private Medical Insurance
• Electric/Hybrid car schemes, Cycle to Work, life assurance
• Wellbeing support, health screenings, flexible family policies

Inclusive Employer

Our client is committed to building an inclusive and diverse workforce — welcoming applications from candidates of all backgrounds and offering flexibility wherever possible.