Product Ops Manager

Henry Schein One group; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading dental tech firm in the UK is seeking a Product Operations Manager to enhance the efficiency of product teams. You will design processes that improve speed and alignment across multiple countries. Ideal candidates have 4+ years in Product Operations, experience with AI tools, and exceptional communication skills. Join us and make an impact in the evolving landscape of dental care.

Benefits

Diversity and inclusion culture

Flexible work environment

Opportunity for career advancement

Qualifications

• 4+ years of experience in Product Operations, ideally in high-growth SaaS.
• Proven experience implementing AI-enabled product tooling.
• Exceptional communication skills across functions.

Responsibilities

• Design and implement scalable product operations processes.
• Manage and evolve the product tooling ecosystem.
• Facilitate roadmap visibility and progress tracking.
• Drive adoption of modern automation tools.
• Architect and scale product workflows globally.

Skills

Experience in Product Operations

Strong communication skills

Systems thinking

Familiarity with AI tools

Ability to manage complexity

Tools

Jira

Slack

Notion AI

Dovetail

Job description

About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK\'s Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

What We Do

Tech for good! Our SaaS product Dentally solves problems across three core areas.

Clinical – AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.

Practice Management – Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.

Patient Experience – A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.

Product Development Culture

We are problem solvers, not ticket takers. We champion creative problem-solving and value autonomy, trust, and impactful outcomes over rigid processes. Delivering improvements rapidly, we engage in iterative 6‑week cycles, addressing user needs and enabling technical innovation - balancing technical debt, bugs, and team growth. We are a continuous delivery focused group, shipping changes to production 200+ times per month.

At our core is the customer. Every solution we deliver is crafted with customer success in mind, building relationships that go beyond transactions and ensuring that as team members, we all prioritise customer success in every aspect of our work. We build software that delivers value for our users and resist the urge to over-engineer our solutions. We let our users and the data tell us where we go next.

Our Tech & Tools

• AWS, AWS Serverless, Azure
• AWS CDK for C#, SST
• ECS, Linux, Ansible, Packer
• New Relic, Insight Hub, Atlassian, Slite, Slack, Asana

Product Development Stacks:

• Ruby, Ruby on Rails, Ember.js, JavaScript
• NodeJS, TypeScript, Angular, TailwindCSS
• .NET 7, Blazor WebAssembly
• Puma, Sidekiq
• Postgres, Redis
• GitHub

Your Impact

As a Product Operations Manager at Henry Schein One, you’ll be at the heart of a global, fast-scaling product organisation that’s redefining what dental care looks like. In this role, you will architect the systems, rhythms, and rituals that keep our product teams focused, and aligned across multiple countries. Your work will enable real-time decisions, unblock delivery bottlenecks, and bring order to complexity.

From building repeatable launch frameworks and templates, to scaling agile operations that span continents, you’ll be instrumental in helping us move from product management to product velocity. As we double down on AI-powered experiences and a unified cloud platform, you’ll play a critical role in ensuring our execution engine is just as modern, intelligent, and user-centric as the products we ship.

What You\'ll Do

• Design and implement scalable product operations processes, systems, and cadences that enhance speed, alignment, and delivery
• Manage and evolve the product tooling ecosystem (e.g. Jira, Slite, Slack, and more), ensuring it meets the growing needs of the product org
• Facilitate roadmap visibility and progress tracking to improve transparency and strategic alignment
• Drive adoption of modern AI and automation tools that eliminate repetitive work and accelerate feedback loops
• Continuously improve the flow of information, surfacing insights and feedback that sharpen execution and decision-makin
• Architect and scale product workflows that keep teams aligned globally; from sprint planning and launch cycles to feedback loops and retrospectives
• Select, implement, and manage the suite of product and collaboration tools, building adoption strategies and governance
• Standardise documentation, templates, and best practices; creating playbooks that support consistency and scale across the product org
• Maintain single source of truth for product planning and portfolio visibility, ensuring everyone works from the same, up-to-date context

What You\'ll Bring With You

• 4+ years of experience in Product Operations, Product Management, or Delivery Operations, ideally within high-growth SaaS or tech environments
• Proven experience implementing and managing modern AI-enabled product tooling (e.g. Linear Copilot, Notion AI, Dovetail, Productboard AI, Cursor)
• Strong systems thinking and ability to design scalable processes that increase clarity and speed
• Exceptional communication skills, written and verbal, with the ability to influence across functions and time zones
• Comfort with ambiguity; ability to bring structure to chaos without creating unnecessary process
• Curiosity about emerging tech, AI, and automation—and how they can streamline product ops at scale
• Customer and outcome obsessed mindset, with a strong bias for enabling high-leverage work across the product organisation

Diversity At HSOne

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Diversity At HSOne

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:

Community

• Each Person is as Important as the Next
• Open Communication
• Diversity & Inclusion

Caring

• Corporate Citizenship
• Shared Success

Career

• Ethics
• Recognise Creativity & Encourage it
• People are our Greatest Asset

Our Hiring Process

We\'ve made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. Everything is on Zoom and we aim to get you through our process in about 2 weeks.

• Intro call with a member of our Talent Team
• 1st stage interview with the hiring manager
• 2nd stage /case study interview
• 3rd stage interview with our leadership team

We look forward to hearing from you :)