Product Operations Manager, Fixed Term Contract

EngineersOfAI; Greater London; Hybrid; GBP 53,000 - 70,000; Part time

Job summary

Monzo is seeking a transformation-minded Product Operations Manager in London who is obsessed with efficiency. You’ll sit within Partnerships, bridging Finance, Tech and Ops Change, and act as the Architect of Automation for Partner Ops within Core Banking.

In the first phase you’ll master manual workflows, then replace them with scalable, AI-integrated systems. You’ll use data flows, APIs, and governance dashboards to cut manual work and tighten data integrity across platforms, partnering with

Qualifications

• Experience in automation projects and tooling.
• Understanding invoicing, reconciliations and governance.

Responsibilities

• Audit and map current processes.
• Build AI-driven automation layer.
• Manage invoicing, reconciliations, governance logs.
• Collaborate with Product and Tech for integration.
• Move governance tracking to dashboards.
• Create SOPs as code.

Skills

Automation mindset

Ops IQ

LLMs / AI

API data flow

Documentation

Tools

Zapier

Make

ChatGPT

Claude

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

London | £53,100 - £70,000 + Benefits | 12 Month Fixed-Term Contract

Our Product Operations team

We’re looking for a transformation-minded Product Operations Manager who is obsessed with efficiency. You’ll sit within Partnerships, working at the intersection of Finance, Tech, and Ops Change.

You will be the "Architect of Automation" for Partner Ops within Core Banking. You’ll spend the first phase of your contract mastering the manual workflows to deeply understand the requirements, and the remainder of the contract replacing those workflows with scalable, AI-integrated systems. You are someone who understands exactly what is happening "under the hood." You know how data moves between systems, how APIs talk to each other, and how to maintain data integrity across platforms. You’ll use this knowledge to help increase overall efficiency and cut out unnecessary manual processes.

You’ll play a key role by...

• Process Auditing & Mapping: Deep-diving into "the way we do things now" (invoicing, reconciliations, and reporting) to identify patterns ripe for AI-led automation.
• Building the Automation Layer: Use AI tools, LLMs, and workflow automation to transition manual trackers into self-healing, automated systems.
• Interim Operational Execution: While you build the future, you'll ensure the present stays on track—managing invoicing, reconciliations, and governance logs with high precision.
• Stakeholder Engineering: Working with Product and Tech teams to ensure your automated solutions integrate with our core banking systems.
• Governance 2.0: Moving our risk and compliance tracking from manual spreadsheets to automated "always-on" dashboards.
• Documentation as Code: Creating the SOPs for the new automated world, ensuring that "how it works" is as clear as "what it does."

We’d love to hear from you if…

• You are an "Automation First" thinker: When you see a repetitive task, your first instinct is to write a script, use a prompt, or build a flow.
• You have high "Ops IQ": You understand how money moves, how reconciliations work, and why governance matters.
• You are AI-Curious: You’re already building and implementing LLMs (ChatGPT, Claude) or automation tools (Zapier, Make, etc.) to solve everyday problems.
• You have an eye for detail: You can spot a $0.01 reconciliation error in a sea of data.
• You’re a buil