Product Operations Manager

Zen Educate Inc.; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Stock options

25 days holiday

Job summary

Zen Educate Inc. London HQ is scaling its Product & Technology team and seeks a Product Operations Manager to architect the system behind the system. You’ll focus on mission-based workflows, reducing friction and driving measurable outcomes for schools and educators.

You’ll collaborate with Design, Engineering and Growth to ensure smooth product launches, governance, and cross-functional alignment. You’ll deliver the Weekly Pulse to keep the whole company informed.

Qualifications

• 5+ years in Product Operations, Product Management, or Business Operations scaling systems.
• Experience navigating a scale-up (Series B/C/D).
• Data literacy with BI and analytics to tell a strategic story.
• Change management to optimize development lifecycles and tech stacks.
• Strong communication to simplify complex systems for diverse teams.

Responsibilities

• Guardian of our Ways of Working: own and refine Mission-based deployment model.
• Manage the Single Front Door: run weekly triage sessions and frame requests as missions.
• Own the Single Pane of Glass: maintain central metrics dashboard for self-serve data access.
• Standardize Rituals: refine Mission Control and Waypoints for efficient progress.
• Operational glue: collaborate with Design, Engineering and Growth for smooth launches.

Skills

Systems thinker

Pragmatic mediator

Outcome-obsessed

Tools

BI systems

Product analytics

Modern product tech stack

Job description

London HQ (Oval)

Hybrid (3 days in office)

Full-time

Our Vision

Every child deserves a better start toward the best possible future. The right educator in the right classroom at the right time can change a child’s chances for a better life. Yet too much of our education system’s time, money, and talent are lost to inefficiency.

At Zen Educate, we’re changing that through technology: helping schools save millions in tight times, helping educators find work that rewards their skills and fits their lives, and building a better-educated society that invests its best in every child.

Hi, I'm Dan Cohen

I’m the Chief Product Officer here at Zen Educate. We’ve already helped schools save over £40 million so far. That feels great, but it just shows what’s possible when the system works better, and we have a long way to go.

Now we’re scaling fast in the UK and US, and the next chapter is about building the machine that keeps delivering that outcome at scale. With our Product & Technology team growing very rapidly around the world, we are squarely in the "messy middle." We are moving away from heavy, sprint-based processes toward a high-velocity, Mission-based operating model. We need a Product Operations Manager to be the architect of this system.

What “Product Ops” Means Here

At Zen, “product ops” doesn’t mean creating bureaucracy or being a Jira administrator (especially as we don’t use Jira). It means building the system behind the system. You’ll have read Product Operations by Melissa Perri and understood how a Product-led central-nervous system for our org can drive better PDLC outcomes for our Schools and Educators.

You won't be managing the product itself; you'll be product-managing how we build products. We focus on Missions over Sprints and Outcomes over Outputs. You’ll care more about reducing friction and driving commercial and human impact than about what shape the solution takes.

What You’ll Be Doing

• Guardian of our Ways of Working: Own and refine our Mission-based deployment model. You'll ensure teams move from "Pitch" to "Launch" with maximum autonomy and minimum bloat.
• Manage the "Single Front Door": Run our weekly Triage sessions. You’ll be the gatekeeper for the business, ensuring all requests are framed as clear Missions with a business case before they reach our Investment Committee.
• Own the "Single Pane of Glass": Maintain our central dashboard of core metrics (our HUD). You’ll ensure Product Managers have self-serve access to the data they need to prove their Mission’s impact.
• Standardize Rituals: Refine our "Mission Control" and "Waypoints" so the team has a clear rhythm of progress without a calendar full of empty meetings.
• Operational Glue: Work closely with Design, Engineering, and Growth to ensure smooth product launches and total cross-functional alignment. You’ll deliver the "Weekly Pulse" to keep the wider company informed.

The kind of person we’re looking for

• The Systems Thinker: You get itchy when there’s too much inefficiency. When you see a problem solved twice, you build a repeatable habit so it never happens a third time.
• The Pragmatic Mediator: You can hold multiple perspectives, keep your head when things are moving fast, and help a team find alignment without fuss.
• The Outcome-Obsessed: You believe in "buying our commodities and building our differentiators." You want to spend time on what actually moves the needle for schools and teachers.

The Experience We Think Helps

• 5+ years in Product Operations, Product Management, or Business Operations scaling systems with measurable impact.
• Scale-up Experience: You’ve navigated the "messy middle" of a fast-growing company (Series B/C/D).
• Data Literacy: You are comfortable working with BI systems and product analytics to turn raw data into a strategic narrative.
• Change Management: You have a track record of optimizing development lifecycles and managing a modern product tech stack.
• Communication: Evidence of making complex systems simple and usable for diverse teams.

What You’ll Get

• Work that directly improves children’s futures.
• Competitive salary and stock options.
• 25 days holiday plus bank holidays.
• A culture that values clarity, pace, and sustainability alongside human kindness.

How We Hire

We keep it simple:

1. Intro chat – a real conversation about your journey.
2. Product Ops deep dive – how you think and the systems you’ve built.
3. Task & Meet the Team – a practical look at how we’ll work together.