Product & Operations Lead

Thursday; London; Remote; GBP 50,000 - 60,000; Full time

Job summary

A dynamic opportunity to become the Product & Operations Lead for Thursday, where you will spearhead the expansion of Thursday Dinners from concept to global success. You will collaborate with various teams to ensure a seamless dining experience, while optimizing operations, building partnerships, and enhancing customer engagement.

Benefits

Unlimited holiday and flexible remote working

Monthly dinners

Ownership of flagship product

Ambitious team environment

Qualifications

• 3-6 years experience in product, operations, or events.
• Strong project management skills and commercially minded.
• Experience in hospitality or consumer tech preferred.

Responsibilities

• Launch and scale Thursday Dinners globally.
• Shape the product roadmap and design internal systems.
• Track and optimise KPIs, including booking fill rates.

Skills

Project Management

Customer Experience

Partnership Management

Tools

OpenTable

Google Suite

Notion

Job description

Product & Operations Lead

Location:London (Remote)

Salary:£50,000–£60,000 DOE + performance bonus

Type:Full-time

About Thursday Dinners:

We’re building the most exciting thing to happen to dating since swiping left.Thursday Dinnersis our newest experience – curated, themed evenings where12 to 20 singlesare matched into tables at top restaurants across the city.

It’s not speed dating. It’s real people, great venues, and genuine conversation over great food and drinks. Designed for connection, romance, and actual human interaction.

We’ve launched Dinners in a few key cities around the globe, and the results are in:people love it. Now we’re scaling. Fast.

The Role:

We’re looking for someone to take Thursday Dinners from a fast-growing concept to a global phenomenon. You’ll be responsible for leading this product from0 to 1 – and then from 1 to 100.

This role sits at the intersection ofproduct management, operations, partnerships, and customer experience. You’ll work closely with tech, marketing, events, and creative teams – but ultimately, you’ll own the Dinners product end-to-end. You’ll need to be both strategic and scrappy: building systems, shaping the experience, filling seats, and ensuring every dinner runs like clockwork and leaves guests wanting more.

What You’ll Be Doing

• Launch and scale Thursday Dinners globally– selecting cities, onboarding venues, and setting local teams up for success.
• Shape the product roadmap– including user journey, table-matching logic, seating algorithms, and feedback loops.
• Build and manage venue partnerships– from high-end restaurants to hidden gems – with seamless booking integrations via existing platforms and creating your own relationships.
• Design and optimise internal systemsto manage dinner logistics, bookings, communication, and guest experience at scale.
• Collaborate with our marketing and creative teamsto build Dinners-specific campaigns, messaging, and GTM strategies.
• Track and optimise KPIs– including booking fill rates, match success, NPS, and rebooking frequency.
• Test new formats and experiences(e.g. themed dinners, community-driven events, premium experiences) to drive retention and delight.
• Be on the ground for early launches– visiting venues, observing dynamics, refining experience design, and making magic happen.
• Work closely with our tech teamto build tools, automate workflows, and improve the guest and host experience.

What We’re Looking For

• 3–6 years experience in product, operations, events, or marketplaces
• Proven track record launching or scaling IRL experiences, ideally in hospitality, consumer tech, or dining
• Strong project management skills – comfortable juggling timelines, pipelines, suppliers, and performance metrics
• Commercially minded – understands margins, pricing strategy, and P&L
• A strategic thinker who can also execute at speed and get stuck in
• Obsessed with great customer experiences, and always looking to improve the small details
• Bonus: experience in dating, nightlife, hospitality, or community building
• Bonus: familiarity with tools like OpenTable, DesignMyNight, SevenRooms, Airtable, Notion, Google Suite

What You’ll Get

• Full ownership of a flagship product vertical at theworld’s biggest IRL dating brand
• Unlimited holiday and flexible remote working
• Monthly dinners (obviously)
• A team that’s bold, ambitious, and building something iconic
• The chance to shape a product that’s making dating exciting again