Product Operations Lead

Psychiatry Uk; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading digital mental health service in the UK is seeking a Product Operations Lead to coordinate product operations and manage an administrative team. The role requires strong organisational skills and the ability to communicate effectively across teams. Candidates should be familiar with agile methodologies and project management tools like Jira and Trello. This remote position offers a chance to work in an innovative environment making a significant impact in healthcare, with various wellbeing perks and benefits.

Benefits

Health Cash Plan

Well Hub Subscription

Employee Assistance Programme

Annual Volunteering Day

Enhanced Sickness and Family Leave pay

Length of Service Bonus

Work from Home allowance

Pension options

Qualifications

• Proven ability to lead and manage a team, including performance management and staff development.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with agile principles and project management tools.

Responsibilities

• Assist the Product Owner in managing the product backlog and maintaining documentation.
• Coordinate scheduling for agile ceremonies.
• Collect and organise feedback from stakeholders and users.

Skills

Highly organised

Strong interpersonal skills

Attention to detail

Team leadership

Project management tools

Experience in healthcare

Interest in digital health innovation

Tools

Jira

Trello

Job description

The Product Operations Lead plays a key role in supporting the launch and delivery of new patient pathway services. Working closely with the Product Owner, Clinical Leads, and Technical Delivery teams, the role supports smooth day-to-day operations by coordinating processes, maintaining clear and accurate documentation, and enabling effective communication across stakeholders. In addition to product operations, the role includes line management and day-to-day leadership of the administrative team supporting new service delivery. The postholder will help set clear expectations, support professional development, and ensure operational standards are consistently met. This role is well suited to someone looking to develop a career in product management and service delivery within a fast‑paced, mission‑driven healthcare environment.

This is a home‑based role (applicants must reside in the UK), though occasional travel may be required for face‑to‑face meetings at various locations within the UK.

Key Responsibilities

• Assist the Product Owner in managing the product backlog and maintaining documentation.
• Coordinate scheduling for agile ceremonies (sprint planning, reviews, retrospectives).
• Track progress of tasks and update project management tools to ensure visibility.
• Collect and organise feedback from stakeholders and users for analysis.
• Support KPI tracking and prepare regular performance reports.
• Maintain dashboards and ensure data accuracy for decision‑making.
• Act as a point of contact for operational queries related to new service delivery.
• Help prepare meeting agendas, minutes, and follow‑up actions.
• Ensure timely communication between clinical, technical, and operational teams.
• Identify opportunities to streamline workflows and improve efficiency.
• Document processes and maintain version control for service delivery materials.
• Lead and manage the administrative team supporting patient pathways.
• Set clear objectives, monitor performance, and conduct regular one‑to‑one meetings.
• Provide coaching, training, and development opportunities to enhance team capability.
• Ensure workload distribution and resource planning align with service delivery goals.

Qualifications & Attributes

Highly organised and detail‑focused, with the ability to manage multiple priorities in a fast‑paced environment.

Strong interpersonal skills and the ability to balance competing demands will be essential.

Strong organisational and administrative skills with a high level of attention to detail.

Ability to manage multiple tasks and prioritise effectively.

Proven ability to lead and manage a team, including performance management and staff development.

Familiarity with agile principles and project management tools (e.g. Jira, Trello).

Experience in healthcare or service‑oriented environments.

Interest in product management and digital health innovation.

About Psychiatry UK

Psychiatry UK is the UK's leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient‑centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full‑time role. As part of a leading online mental health service, you'll collaborate with innovative, forward‑thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

Benefits

You'll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes a structured assessment, interview stages, and supporting documentation. We value transparency and a fair, collaborative experience for all candidates.