Product Operations Director

GWI; Camden Town; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A modern consumer research company in Camden Town is seeking a Product Operations Director to enhance team processes and manage product delivery. The ideal candidate will possess strong operational expertise, have the ability to work cross-functionally, and be data-literate. This role offers competitive benefits including 25 days annual leave and flexible working arrangements.

Benefits

25 days annual leave

Health cash plan

4% pension plan matching

Work-from-anywhere options

Career development opportunities

Qualifications

• Experience working with Product Managers, Product Marketers, and Engineers.
• Capability to improve system efficiencies and manage operational requests.
• Strong ability to interpret data and drive decisions.

Responsibilities

• Ensure standardized planning and execution across product teams.
• Create and manage roadmap prioritization criteria.
• Oversee centralized product intake process.

Skills

Product Operations Expertise

Operational Excellence

Data Fluency

Cross-Functional Collaboration

Entrepreneurial Drive

Commercial Acumen

Positive Attitude

Job description

Overview

As our Product Operations Director you'll be responsible for evolving and augmenting the structure, processes, and rituals necessary for our product team to effectively communicate, manage, and deliver on our ambitious product roadmap.

Responsibilities

• Ensure standardized planning cadences and delivery tracking across all squads, replacing ad hoc processes with consistent execution
• Design a standardized roadmap format and embed into the product tech stack.
• Train and enable product managers to follow established processes.
• Work cross-functionally to build out the required tooling needed to manage and report on the process.
• Oversee a centralized product intake process to effectively review and prioritize each product idea
• Create and manage prioritization criteria grounded in business impact, resource availability, and strategic alignment.
• Partner with product and tech leadership to ensure sufficient capacity, identify dependencies, and determine sequencing.
• Serve as the connective tissue between product, revenue and marketing by embedding commercial milestones into the product lifecycle.
• Integrate GTM teams into planning and launch readiness
• Coordinate enablement between product and marketing teams to ensure commercial impact of delivery
• Own the release readiness checklist to ensure that all necessary teams (Eng, Support, Sales, etc.) meet key milestones.
• Facilitate the go/no-go decision making on release.
• Manage system flows to track readiness tasks & ensure we hit key criteria (e.g., UAT, support readiness, documentation) ahead of launch
• Track execution across epics tied to company priorities, enabling leadership visibility and portfolio trade-offs
• Centralize roadmap and delivery reporting in partnership with Tech leadership
• Develop an intake process with clear criteria for roadmap prioritization
• Improve visibility into capacity & resource allocation and surface bottlenecks for timely resolution
• Guide strategic resource allocation by capturing effort vs. impact on roadmap items and exposing trade-offs
• It's also fun; shaking things up is what working for a growing company is all about. So you'll need to be flexible, comfortable with continuous change, and working in a high-tempo environment as we grow.

Qualifications

• Product Operations Expertise: You have experience working with Product Managers, Product Marketers, Designers, and Engineers. You understand their language and their rituals, and have a track record of partnering with them to drive effective delivery.
• Operational Excellence: Experience creating and managing processes, improving system efficiencies, and overseeing operational requests with a service mindset.
• Data Fluency: Strong ability to interpret data and use insights to drive decisions, influence stakeholders, and measure performance improvements.
• Cross-Functional Collaboration: Comfortable operating across product, marketing, revenue, analytics, and L&D; you'll align and communicate initiatives to support efficient product delivery.
• Entrepreneurial Drive: A self-starter who embraces innovation, takes ownership, and brings creative solutions to complex challenges.
• Commercial Acumen: Deep understanding of how operations drive business outcomes. You prioritize high-impact work and make effective trade-offs to support business success.
• Attitude: We want people who think big, ask why, and show respect to everyone, at every level, all the time.

Company & Benefits

At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. Right now we're looking for a Product Operations Director to play a key role in our Business Operations team in London. If that's you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.

GWI is modernized consumer research; global, on-demand, and accessible to everyone, not just data experts. Our platform is designed for companies looking for fresh and insightful data about their consumers' values, purchase journeys, media usage, and social media habits. With data representing the views of nearly 3 billion people across 52+ countries, GWI has become the go-to for agencies, brands, and media companies that want to know what really drives their audience to action. Since launching in 2009 we've grown at a healthy pace, and to maintain this growth we need more extraordinary people.

What's in it for me? You'll do the sort of work that excited you about your career — not just a cog in a machine, but as an individual whose contribution matters. In addition to meaningful work, we offer: 25 days annual leave; Xmas office closures; Health cash plan; 4% pension plan matching; Flexitime; early Friday finishes; Work-from-anywhere options; Carer days; Enhanced parental leave; Accredited learning programs; Mental and physical health initiatives; Reward and recognition programs; Career development opportunities; DE&I committee; Volunteer options; 100% donation matching; Payroll giving options. Put together, GWI aims to be a friendly, fulfilling place to work.