Product Operations Coordinator (Physical)

Warner Music INC; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Warner Music UK is seeking a highly organized Product Operations Coordinator to own the operational setup for physical and digital releases. You will optimize workflows, manage assets and metadata, and coordinate with label and retail partners to ensure timely deliveries.

A strong eye for data and automation will help streamline the end-to-end process from setup to reporting. You'll work closely with the Revenue & Growth team, maintain trackers, and own release schedules while developing

Qualifications

• Experience in an administrative, coordination, or operational role.
• Proven ability to audit workflows and implement improvements.
• Comfort with data and reporting across multiple platforms.

Responsibilities

• Audit and optimize release workflows for physical and digital products.
• Maintain unified project trackers and schedules across teams.
• Coordinate with labels, retailers, and internal stakeholders on metadata and assets.
• Prepare release schedules for all partners and ensure timely deliveries.
• Troubleshoot digital/physical product setups and automate where possible.

Skills

Process optimization

Cross-functional collaboration

Data analysis

Project coordination

Stakeholder management

Tools

Excel/Google Sheets

CMS familiarity

Data dashboards/BI tools

Automation tooling

Job description

We are seeking a highly organised, proactive, and data-savvy Product Operations Coordinator to be the operational linchpin for our physical product setup at Warner Music UK. You will be responsible for ensuring the accurate, timely, and efficient execution of all release operational processes. A crucial element of this role is identifying opportunities to automate and streamline workflows, driving efficiency across the entire product lifecycle from initial setup to final reporting. Key Areas of Responsibility Cross-platform operations

• Process efficiency: proactively audit existing operational workflows (asset management, reporting, scheduling) and propose/implement solutions to automate tasks, reduce errors, and increase speed.
• Unified tracking: Develop and maintain a unified project management system (e.g., using shared databases or advanced spreadsheets) to track critical deadlines for both physical production (manufacturing, artwork approvals)
• Administrative support: Provide essential administrative support to the Revenue & Growth team, managing shared trackers, scheduling cross-functional meetings, and managing related invoices/budgets.
• Release schedule management: prepare the release schedules for physical and digital partners
• Internal system expertise: Develop a knowledge of Warner delivery pipelines to help troubleshoot and resolve digital and physical product setup queries for all releases from UK labels

Physical Production & logistics coordination

• Team liaison: Coordinate with the broader revenue team, label and retail partners to ensure that there is visibility of project status for physical formats (CD, Vinyl, Cassette).
• Physical product set-up: work with labels and retail partners to ensure that products are set up with correct metadata, pricing and assets ahead of launches. Collect all necessary physical assets for retail set-up (artwork specs, tracklists etc)
• Inventory & logistics: Assist with inventory management, tracking stock levels in central databases, coordinating reorders, and supporting shipping logistics to warehouses and retailers (domestic and international).
• Quality control & delivery: Gather, quality check (QC), and manage all required digital assets (audio files, high-res artwork, video assets, metadata) to support a physical release. Ensuring timely and accurate delivery to our retail partners, and test on retailer channels for accuracy.
• Web portal maintenance: ownership of web portal for product set-up, including maintenance of user logins, setting up new accounts and resetting passwords
• Reporting: Collate and publish reports, including ownership of pre order reporting.

  Proven experience in an administrative, coordination, or operational role within the music, entertainment, or supply chain industries.

• High proficiency in Microsoft Excel/Google Sheets (e.g., pivot tables, advanced formulas) for data management, reporting, and scheduling.
• Familiarity with partner Content Management Systems (CMS) and pitching platforms (e.g., Spotify for Artists, Apple Music for Artists/Partner Program, or similar label-side distribution portals).
• Demonstrated ability to identify and implement process improvements or automation techniques in previous roles.
• Excellent project management and organisational skills with the ability to manage multiple complex deadlines simultaneously.

Desired Skills

• Familiarity with digital distribution systems (metadata management) and/or physical production logistics.
• Experience working with data visualisation or Business Intelligence (BI) tools (e.g., Tableau, Google Data Studio, or similar).
• A proactive, solution-oriented mindset with strong written and verbal communication skills.

  At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent., As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are Warner Music Group: Independent Minds. Major Sound.