Product Operations Coordinator (Physical)

Warner Music Group; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Warner Music Group is seeking a highly organized Product Operations Coordinator to manage physical product setup and release workflows for UK labels. You will streamline processes, automate repetitive tasks, and support the Revenue & Growth team with governance and reporting.

Responsibilities include coordinating with labels, retailers and logistics, ensuring metadata accuracy, and maintaining a central system for tracking deadlines and assets across physical and digital releases.

Qualifications

• Experience in an administrative, coordination, or operational role in music/entertainment or supply chain.
• High proficiency in Excel/Google Sheets for data management, reporting and scheduling.
• Familiarity with CMS and pitching platforms for label-side distribution portals.

Responsibilities

• Coordinate cross-platform operations and optimize release workflows.
• Audit and automate processes to reduce errors and speed tasks.
• Develop and maintain a unified project tracking system for physical and digital releases.
• Provide administrative support to the Revenue & Growth team and manage budgets.
• Prepare release schedules for physical and digital partners.
• Troubleshoot and resolve product setup queries across UK labels.
• Coordinate with labels, retailers, and logistics for physical formats and stock.
• Ensure metadata, pricing and assets are prepared ahead of launches.

Skills

Excel/Sheets

CMS platforms

Automation

Tools

CMS platforms

Spotify for Artists

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Product Operations Coordinator (Physical)

The Role We are seeking a highly organised, proactive, and data-savvy Product Operations Coordinator to be the operational linchpin for our physical product setup at Warner Music UK. You will be responsible for ensuring the accurate, timely, and efficient execution of all release operational processes. A crucial element of this role is identifying opportunities to automate and streamline workflows, driving efficiency across the entire product lifecycle from initial setup to final reporting.

Key Areas of Responsibility

• Cross-platform operations
• Process efficiency: proactively audit existing operational workflows (asset management, reporting, scheduling) and propose/implement solutions to automate tasks, reduce errors, and increase speed.
• Unified tracking: Develop and maintain a unified project management system (e.g., using shared databases or advanced spreadsheets) to track critical deadlines for both physical production (manufacturing, artwork approvals)
• Administrative support: Provide essential administrative support to the Revenue & Growth team, managing shared trackers, scheduling cross-functional meetings, and managing related invoices/budgets.
• Release schedule management: prepare the release schedules for physical and digital partners
• Internal system expertise: Develop a knowledge of Warner delivery pipelines to help troubleshoot and resolve digital and physical product setup queries for all releases from UK labels
• Physical Production & logistics coordination
• Team liaison: Coordinate with the broader revenue team, label and retail partners to ensure that there is visibility of project status for physical formats (CD, Vinyl, Cassette).
• Physical product set-up: work with labels and retail partners to ensure that products are set up with correct metadata, pricing and assets ahead of launches. Collect all necessary physical assets for retail set-up (artwork specs, tracklists etc)
• Inventory & logistics: Assist with inventory management, tracking stock levels in central databases, coordinating reorders, and supporting shipping logistics to warehouses and retailers (domestic and international).
• Quality control & delivery: Gather, quality check (QC), and manage all required digital assets (audio files, high-res artwork, video assets, metadata) to support a physical release. Ensuring timely and accurate delivery to our retail partners, and test on retailer channels for accuracy.
• Web portal maintenance: ownership of web portal for product set-up, including maintenance of user logins, setting up new accounts and resetting passwords
• Reporting: Collate and publish reports, including ownership of pre order reporting.

Skills & Experience

Essential Experience

• Proven experience in an administrative, coordination, or operational role within the music, entertainment, or supply chain industries.
• High proficiency in Microsoft Excel/Google Sheets (e.g., pivot tables, advanced formulas) for data management, reporting, and scheduling.
• Familiarity with partner Content Management Systems (CMS) and pitching platforms (e.g., Spotify for Artists, Apple Music for Artists/Partner Program, or similar label-side distribution portals).
• Demonstrated ability to identify and implement process improvements or automation techniques in previous roles.
• Excellent project management and organisational skills with the ability to manage multiple complex deadlines simultaneously.

Desired Skills

• Familiarity with digital distribution systems (metadata management) and/or physical production logistics.
• Experience working with data visualisation or Business Intelligence (BI) tools (e.g., Tableau, Google Data Studio, or similar).
• A proactive, solution-oriented mindset with strong written and verbal communication skills.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships. WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law. Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business. It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.

Consider a career at WMG and be a part of one of the biggest forces in music today.