Product‑Minded Engineering Manager (CX & Operations)

Avantia; Royal Borough of Kingston upon Thames; Híbrido; GBP 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Private healthcare

25 days annual leave

Bonus potential

Descripción de la vacante

Homeprotect is seeking a Product‑minded Engineering Manager to lead a high‑performing engineering team across multiple squads. You will collaborate with Product Managers to ship often, safely and with high standards of craft, balancing long‑term sustainability with short‑term delivery.

The role focuses on ownership of the Customer Experience and Operations platforms, and on improving reliability and data quality across systems.

Responsabilidades

• Lead long‑lived product engineering squads responsible for reliability, evolution and technical health.
• Define and evolve the technical roadmap, balancing business priorities with long‑term sustainability.
• Own the engineering strategy, delivery and operational health of Customer Experience and Operations.
• Drive continuous improvement in engineering metrics including deployment frequency, lead time and reliability.
• Champion AI‑assisted development and integrate AI capabilities with claims and customer service systems.

Descripción del empleo

Homeprotect is seeking a Product‑minded Engineering Manager to lead a high‑performing engineering team across multiple squads. You will collaborate with Product Managers to ship often, safely and with high standards of craft, balancing long‑term sustainability with short‑term delivery.

The role focuses on ownership of the Customer Experience and Operations platforms, and on improving reliability and data quality across systems.