Product Manager - Technical, Customer Experience and Business Trends

Amazon Inc.; Greater London; On-site; GBP 80,000 - 112,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Product Manager – Technical for the CXBT team to turn customer insights into scalable features across Amazon Stores categories and tech teams. This role focuses on building and enhancing internal products and tools that drive insights and analysis worldwide.

You will own the vision and design for the next feature release, align with users, engineering and leadership, and contribute to a long-term product roadmap that improves end-to-end customer experiences.

Qualifications

• Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services

Responsibilities

• Own the experience and product design for new feature launch and rollout in our product suite.
• Deeply understand user needs and effectively translate into structured product and technical requirements, regularly driving conversations with users and diving deep on their feedback to identify and prioritize high-impact improvements.
• Play a critical role in influencing the vision and product roadmap for the future, write effective PRFAQs and technical requirements, stay at the forefront of technology advancements and push the tech frontier.
• Understand complex business problems across business units, geographies and product lines.
• Manage ambiguity and translate this into tech requirements.
• Effectively partner with users in our team to solve their problems.
• Build strong relations with internal stakeholders to understand priorities, provide inputs to our roadmap and to collaborate and work with them on studies and actions to implement product and service solutions.
• Support hiring and onboarding of new team members and contribute to our high performing culture.
• Work cross functionally with peers/colleagues globally to support best practices, and shared opportunities.

Skills

Customer-facing product development

Product management

Agile product development

Cross-functional leadership

Job description

Product Manager - Technical, Customer Experience and Business Trends

Job ID: 10572078 | Amazon UK Services Ltd. - A10

Amazon is seeking a Product Manager – Technical to join our Customer Experience and Business Trends (CXBT) team, a team that uses technology and innovative methods to assess and improve Amazon’s customer experience. This person should be customer-obsessed, data-oriented, technologically hands-on, and excited to innovate.

You will be a core member of our product and engineering teams, driving the success of our products, tools, and capabilities to enable our organization to deliver insights and analysis at pace. We work across multiple Amazon Stores categories (e.g., consumer electronics, apparel) and tech teams (e.g., search, personalization), partnering with senior business leaders in strategically developing and improving the shopping experience on Amazon.

As our agentic-powered product suite has rapidly grown in recent months, with ever-increasing demand from users, we are looking for a PM-T who will focus on building and enhancing features of internal products and tools that drive insights and analysis across Amazon, enabling teams globally to improve end-to-end customer experiences.

The immediate objective is to own the vision, design and implementation for our next feature release, which will be a step change in how we evaluate Personalized shopping and streaming experiences worldwide. You will work with users, engineering, and leadership to drive alignment on requirements to ensure the product meets the high bar and provides a delightful experience.

A successful PM-T will be able to deeply understand the user needs, and experiences for features of our products, dive deep into the technical design, identify trade-offs (both back end and front end), surface edge cases, drive decision making, influence, and drive long-term product roadmap and success. The role will also suit someone who enjoys collaborating across our wider suite of products and capabilities to drive impact on high priority business needs.

You should be passionate about improving Amazon’s end-to-end processes and technology, and building partnerships across business and development teams to drive changes. You have the proven ability to dive deep into complex systems and metrics and understand the business context behind the data and technology, continuously striving to find deeper insights. You will be responsible for using innovative technology and seek out best practices.

This role will allow you to make a real impact on our business from Day 1, and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

Key job responsibilities

• Own the experience and product design for new feature launch and rollout in our product suite.
• Deeply understand user needs and effectively translate into structured product and technical requirements, regularly driving conversations with users and diving deep on their feedback to identify and prioritize high-impact improvements.
• Play a critical role in influencing the vision and product roadmap for the future, write effective PRFAQs and technical requirements, stay at the forefront of technology advancements and push the tech frontier.
• Understand complex business problems across business units, geographies and product lines.
• Manage ambiguity and translate this into tech requirements.
• Effectively partner with users in our team to solve their problems.
• Build strong relations with internal stakeholders to understand priorities, provide inputs to our roadmap and to collaborate and work with them on studies and actions to implement product and service solutions.
• Support hiring and onboarding of new team members and contribute to our high performing culture.
• Work cross functionally with peers/colleagues globally to support best practices, and shared opportunities.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, streamers, gamers). Our team is truly international, with members located in multiple countries around the world, enabling us to bring a global perspective to our work.

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds, including: Product Managers, Software Developers, Solution Architects, Data Scientists, Business Intelligence Engineers and more.

Basic Qualifications

• Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services

Preferred Qualifications

• Knowledge of agile product development and life-cycle management process
• Experience leading cross-functional teams to deliver products and online services on tight deadlines

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.