Product Manager - Shopping Experience

LYST LTD; Camden Town; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global fashion shopping platform is seeking a Product Manager to lead the team in delivering exceptional user experiences. You will drive product strategies for a checkout-first marketplace and collaborate with various departments to ensure innovative solutions. Ideal candidates have strong product management skills and a passion for enhancing customer satisfaction. This role is based in Camden Town, London, with flexible working options.

Benefits

29 holidays per year

Clothing allowance

Comprehensive healthcare

Annual training allowance

Pension scheme

Qualifications

• Experience solving customer-facing problems in commercial environments.
• Proficient in product analytics to understand customer behaviour.
• Communication skills with technical and non-technical stakeholders.

Responsibilities

• Lead product discovery to identify and validate opportunities.
• Ensure team delivers on defined goals and unblocks them when necessary.
• Communicate progress to senior colleagues and contribute to strategic goals.

Skills

Product Management

Stakeholder management

Analytical skills

Agile methodologies

Communication

Education

Experience in e-commerce or marketplace products

Tools

Product analytics tools

Job description

Overview

As a Product Manager at Lyst, you will play a critical role in our Shopping Experience team, creating impactful user experiences that address key challenges and unlock value for the business. You will lead product discovery to identify and validate opportunities, collaborating with a cross‑functional team to develop innovative solutions and test hypotheses. You will be mentored and trained as part of the Product & Design Chapter to grow your product career at Lyst.

What you will be working on

You will be tasked with bringing a checkout‑first marketplace on Lyst to life, with a US launch and rollout of multi‑item and multi‑retailer cart functionality in early 2026, followed by scaling to new markets. To build a best‑in‑class e‑commerce shopping experience, you’ll work closely with engineering, user research, design, and data to remove friction in payments, cart flows, and post‑purchase journeys. You will solve problems with varying technical complexity, ensuring the teams head in the right direction strategically while staying on track day to day.

Responsibilities

• Turn company strategy into team strategy. Work with other leaders across the company to determine direction, collaborating with design, data, and engineering to determine what is possible.
• Prioritise the work to be done. Identify the most impactful customer and business problems with analysts and researchers, and craft creative and viable solutions with engineers.
• Own execution and delivery. Ensure the team delivers on defined goals and unblocks them when necessary.
• Bring stakeholders along on the journey. Communicate progress to senior colleagues across the company and contribute to future strategic goals.
• Product Management: Demonstrate solid foundational experience solving customer‑facing problems in commercial environments, set measurable objectives and key results, and manage e‑commerce and/or marketplace products through ideation, experimentation, and scaling.
• Stakeholder management: Communicate and collaborate with a range of stakeholders, earning trust and buy‑in while pushing back when needed.
• Agile: Experience working within agile frameworks, partnering with engineering to iterate quickly and pivot when necessary.
• Analytics: Proficient in product analytics to understand customer behaviour, make data‑informed decisions, and conduct A/B testing analyses.
• Technical minded: Contribute to technical design discussions with strong product sense; help define iterations and scope for large technical projects. Prior engineering experience is not necessary.
• Prioritisation: Balance strategic priorities with day‑to‑day maintenance and make decisive prioritisation.
• Communication: Communicate clearly with technical and non‑technical stakeholders and foster an inclusive team environment.
• Hunger for learning: Be inquisitive, deeply understanding problems to find the right solutions.
• Impact focus: Deliver changes that drive significant business impact and collaborate with the team to prove fast, impactful results.
• Inclusive: Contribute to an inclusive and positive working environment for everyone.

Things that matter to us

• You care deeply about delivering a fantastic shopping experience for customers and are commercially driven, seeking improvements in conversion, customer satisfaction, monetisation and sign‑up rates.
• You are highly analytical and data‑curious, comfortable with qualitative and quantitative analytics, user research, and A/B testing.
• You are comfortable working in an ambiguous product domain and can explore new problem spaces through experimentation.
• You are pragmatic and enjoy tackling hard problems.
• You are a team player who communicates with peers and stakeholders daily.
• You enjoy nurturing colleagues and empowering the team to their full potential.
• You thrive in a fast‑paced environment.
• You are interested in artificial intelligence and machine learning and can apply product thinking to leverage technology.

About Lyst

Lyst is a global fashion shopping platform founded in London in 2010, serving over 160M shoppers per year. We offer the largest assortment of premium and luxury fashion from 27,000 brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown in Japan, a partnership that accelerates our AI and technology initiatives to transform fashion shopping.

We obsess over the customer experience, offering search and discovery that provides inspiration, fulfilment, and personalisation. Our mission is to help fashion shoppers make better choices and to help fashion partners reach better audiences as the category‑leading destination for every fashion shopper.

Ways of Working & Benefits

• Ways of Working: We come into the office on Tuesdays and Thursdays, with the option to work remotely other days. In‑person collaboration and community are important, so we combine office and remote work.
• Time Off: In addition to 8 statutory bank holidays, you will receive 29 holidays per year (holiday year runs 1 April to 31 March).
• Competitive Family Leave: Enhanced Family Leave where eligible, paid time off for dependents, and support for fertility treatment and loss.
• Clothing Benefit: A yearly clothing allowance starting at £250 and increasing with length of service.
• Private Healthcare: Comprehensive healthcare through Vitality from day one.
• Training Allowance: Annual training allowance of £1,000 for conferences, courses, and resources.
• Pension Scheme: The People’s Pension with minimum 5% employee contribution and 3% employer contribution.
• Eye Tests and Vouchers: Free annual eye test and discounts on glasses.
• Cycle‑to‑Work & Transport Support: Bicycle purchase with vouchers and interest‑free season ticket loans.
• Social Events & Groups: Regular company events and interest groups (sports, book club, cooking, etc.).