Product Manager (Senior/Lead)

Calyptus; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Calyptus in Greater London is looking for an individual to lead discovery and user research while managing the build process for product features. You will work closely with a talented team to shape product direction, ensuring rapid release cycles that maximize customer value. The ideal candidate should be structured, customer-obsessed, and possess exceptional communication skills to engage effectively with both users and stakeholders.

Qualifications

• Ability to bring clarity and structure to complex challenges.
• Quick understanding of new concepts and complex ideas.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Lead user research and ensure the right products are built.
• Manage the build process from concept through testing.
• Help new users experience the product value quickly.

Skills

Customer-focused problem solving

Effective communication

Structured research methods

Ability to synthesize information

Job description

You'll work within a small product function reporting to the Co‑Founder & CPO, and be superbly supported by a simply brilliant team of designers and developers. Day‑to‑day you'll be responsible for:

Leading Discovery & User Research

• Design and run structured customer research to ensure the right products are built in the right order.
• Synthesize insights from user interviews, usage metrics, and the commercial team to shape product direction and priorities.

Delivering Features

• Manage the build process from concept through post‑release testing.
• Collaborate closely with developers and designers to bring features to life.
• Ensure rapid release cycles while maximising customer value and maintaining product quality.

Reducing Time‑to‑Value

• Help new users experience our value as quickly as possible with minimal training.
• Partner with Customer Success to drive full platform adoption.

Monitoring & Increasing Impact

• Measure the value generated across different customer types.
• Identify opportunities to increase customer impact and business value.

Shaping Company Strategy

• Contribute directly to company strategy as part of a deeply product‑led business.
• Play a key role in shaping future product and business plans.

Requirements

Highly Structured & Outcome‑Focused

• Bring clarity and structure to complex challenges.
• Synthesise information effectively and maintain well‑documented processes.
• Prioritise measurable outcomes and results over process alone.

Intellectually Sharp & Low Ego

• Quickly understand new concepts and communicate complex ideas simply.
• Develop an understanding of topics such as building physics, fluid dynamics, and dynamic tariff modelling.
• Confidently challenge ideas when necessary while remaining open to feedback and learning.

Exceptional Communicator

• Ask thoughtful questions, listen actively, and communicate clearly in writing and conversation.
• Elevate discussions and bring out the best in colleagues and stakeholders.

Customer‑Obsessed

• Care deeply about solving customer problems.
• Create simple and intuitive solutions, even for less tech‑savvy users.
• Focus on making technical tasks feel seamless and accessible.