Product Manager - Rewards

hackajob; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A tech recruitment agency is seeking a Global Product Manager for a collaboration with a leading financial institution. This role involves developing a loyalty-building experience for customers across multiple markets while managing stakeholders and ensuring compliance with regulatory standards. The ideal candidate will have significant product management experience, data analysis capabilities, and a proven track record in delivering product roadmaps. This position provides a unique opportunity to contribute to innovative financial services.

Qualifications

• Experienced product manager with a track record of delivery against a product roadmap.
• Ability to articulate product KPIs and monitor performance.
• Data analysis expertise to translate customer data into insights.

Responsibilities

• Develop the Global Rewards Experience for multiple markets.
• Balance requirements of markets, controls, and technology.
• Write requirements and acceptance criteria for product features.
• Ensure end-to-end delivery involving multiple stakeholders.
• Manage product performance and identify weaknesses.
• Ensure compliance with firm-wide risk and regulatory standards.

Skills

Stakeholder management

Data analysis and modelling

Managing multiple priorities

Product KPIs and performance monitoring

Job description

Join to apply for the Product Manager - Rewards role at hackajob

hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role. We have launched the digital bank, Chase UK, to revolutionise mobile banking with seamless journeys our customers love. We’re building the bank of the future from scratch, channelling our start‑up mentality every step of the way – meaning you’ll have the opportunity to make a real impact.

About the Role

As a Global Product Manager at JPMorgan Chase within the International Consumer Bank, you will be part of a flat‑structure organization. Your responsibilities will include building capabilities that can be tailored by market teams to local customer bases while remaining unmistakably a Chase product. Your stakeholder management skills will enable you to get features into production that meet the firm’s uncompromising standards on controls and risk while balancing the priorities of multiple markets.

Job Responsibilities

• Develop the Global Rewards Experience – build a set of capabilities that offer customers in multiple markets a loyalty‑building experience with personalised moments of joy, while allowing markets teams to tailor them to their customer base.
• Balance the requirements of markets, controls and technology to determine the short‑ and long‑term roadmap for the credit card product.
• Write requirements and acceptance criteria for the features decided upon, collaborating with markets, design/content, platform and controls to ensure they are desirable, usable, feasible and viable.
• Pull together the stakeholders required across backend, frontend, markets, controls, design, content etc. to deliver on the roadmap – and be accountable for that end‑to‑end delivery.
• Be accountable for product performance, identifying weaknesses and prioritising improvements.
• Manage vendors, ensuring they meet their SLAs while controlling costs.
• Ensure controls continue to meet firm‑wide standards to manage risk and regulatory obligations.

Required Qualifications, Capabilities and Skills

• Experienced product manager, able to demonstrate how they balanced multiple priorities to define a roadmap.
• Able to articulate product KPIs, how they monitored performance and how they improved it.
• Data analysis and modelling expertise, able to translate customer data into customer insights.
• Track record of delivery against a product roadmap.
• Ability to manage multiple stakeholders and explain decisions clearly, logically, empathetically but firmly.

Preferred Qualifications, Capabilities and Skills

• Experience within a loyalty or rewards setting, able to demonstrate how rewards partnerships delivered commercial benefits.
• Experience managing existing and new vendor contracts.
• Commercial modelling experience to pull together a business case that supports partnership decisions.

About J.P. Morgan

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.