Senior Product Designer

JPMorganChase; Greater London; On-site; GBP 65,000 - 100,000; Full time

Job summary

J.P. Morgan’s International Consumer Bank recruits a Senior Product Designer to join the London-based Product Design Team, helping build the bank of the future with a startup ethos.

You’ll work in a flat-structure organisation focused on delivering impactful customer experiences across digital touchpoints. You will collaborate with researchers, designers, technologists and business leaders to ship transformative designs, translating complex requirements into intuitive journeys for customers

Qualifications

• Proven hands-on product design experience with a strong craft and problem-solving ability.
• Strong portfolio showing user-centered design solutions for business and customer challenges.
• Ability to synthesize complex and competing needs and communicate effectively with diverse teams.

Responsibilities

• Drive product design excellence within a dedicated product squad, balancing craft with business impact.
• Translate complex business requirements and user needs into intuitive experiences and journey designs.
• Collaborate with researchers, designers, technologists, and business experts to create customer-focused products.
• Align design and business goals with CX, Product leadership and Marketing leadership.
• Lead discovery, design and delivery research through workshops, sprints and ideation sessions.
• Advocate for customer-centric design using insights and data to inform UX.
• Create high-quality deliverables: concepts, prototypes, journeys, wireframes, UI flows and detailed designs.
• Partner with design system teams to reflect customer and business needs.
• Clearly articulate design decisions and how solutions deliver value to business and customers.
• Engage with stakeholders and designers to resolve issues and identify new opportunities for innovation.

Skills

Product design

User-centered design

Cross-functional collaboration

Prototyping & UX testing

Native iOS/Android design

Design systems & Figma

Stakeholder communication

Agile environments

Education

Bachelor's in Design / HCI

Fintech experience

Tools

Figma

Prototyping tools

Job description

Job Description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US, we've established ourselves in the UK and recently launched in Germany - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

Job Description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US, we've established ourselves in the UK and recently launched in Germany - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

As a Product Designer at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organisation. We are looking for solution-oriented customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will impact us as a company, as well as our customers around the world.

This role sits within the Product Design Team, which itself is part of the Design & Customer Experience (DCE) Team primarily based in London with a growing contingence in Berlin. As a Senior Product Designer within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. You've worked in a squad model, designing experiences, shipping products and delivering positive outcomes for businesses and their customers.

Job Responsibilities

• As part of a dedicated product squad, drive product design excellence, balancing craft with business impact, and uphold quality and consistency in design deliverables.
• Comfortable with translating complex business requirements and user needs into easy-to-use experiences and journey designs.
• Collaborate within cross functional teams—including researchers, designers, technologists, and business experts to create customer-focused products and services.
• Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing.
• Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions.
• Advocate for customer-centric design by using insights and data to inform user experiences.
• Create and deliver high-quality design deliverables, such as design concepts, prototypes, user journeys, wireframes, UI flows, and detailed UI designs.
• Partner with the design system team to represent customer and business needs.
• Can clearly articulate design decisions and how solutions deliver value to the business and its customers.
• Engage with stakeholders and fellow designers, proactively resolve issues affecting design quality, and identify new opportunities for design innovation.

Required Qualifications, Capabilities And Skills

• Proven experience in hands-on product design roles, demonstrating craft and problem-solving abilities
• Strong portfolio showcasing user-centered solutions to business and customer challenges.
• Ability to synthesise complex and competing needs
• Communicate effectively with diverse teams and stakeholders.
• Practical understanding of current and emerging technologies relevant to digital experiences.
• Experience designing across digital touchpoints, including native iOS and Android platforms.
• Proficiency in usability testing, iterative design, and early-stage UX research methods.Knowledge of modern design systems, prototyping software, and design tools (e.g. Figma).
• Versatile craft skills from concept sketches to high-fidelity digital prototypes.

Preferred Qualifications, Capabilities And Skills

• Bachelor's degree in Design, HCI, or related field, or equivalent professional experience.
• Product design and delivery experience in Financial Services / Fintech

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About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.